Lucas Terando, MBA

Experience

• 

  Walgreens

  Apr 2000 - Jan 2010

  Sales Clerk

  • Selected by district management to assist in new store opening• Cross-trained in multiple departments* Provided excellent customer service to all consumers

• 

  Sunset Transportation

  Aug 2006 - May 2010

  • Managed 159 client accounts and provided 24/7 customer service• Increased gross profit margin by 34% within three-month period• Generated new client accounts by cold-calling and customer referrals• Maintained and improved client communications to ensure continued business relationship • Managed the LTL billing department as an intern and effectively communicated between the brokerage and accounting departments on all financial issues • Assisted in design of company’s website and marketing materials for new campaign

  • Logistics Advisor

    Apr 2007 - May 2010

  • Operations

    Aug 2006 - Apr 2007
• 

  CFM Logistics

  May 2010 - Sept 2018

  • Promoted to Supply Chain Manager Taylor Farms - Mexico Produce account • Reduced cost by one penny per pound annually saving customer over $3million on freight spend• Increased customer on time delivery performance from 89 percent to 97 percent over 1.5 years• Grew dedicated carrier fleets over 50 percent under two years• Planned north bound Mexico cross docks creating utilization savings of over $380 thousand within 5 months at Laredo, TX US border.• Manage a nationwide delivery schedule for over 128 customer locations• Reduced customer dwell time by 30 minutes network wide to meet industry standard goal of two hours or less• Restructured regional supply chain routes to improve delivery performance• Recruited, Hired, Trained, and Lead an 8 member team across multiple remote locations nationwide• Resolved customer complaints by creating new detailed tracking reports and automated KPI’s• Implemented weekly customer conference calls to review past weeks performance• Developed successful warehouse receiving procedures for inefficient consignee facilities• Created account SOP’s for team and partnerships upon implementation • Negotiate the annual carrier rate process • Designed new account procedures for customer account managers Show less • Promoted to Supply Chain Manager of the on-site Save-A-Lot account • Manage the inbound transportation of 17 distribution centers nationwide• Directed Save-A-Lot’s logistical response during the 2014 West Virginia emergency water crisis and awarded for project management excellence by upper management and CEO• Transitioned the brokerage-based CPU program to an asset carrier program within the first four months of on-site management in 2012• Assist Save-A-Lot management in vendor-customer lane conversion• Negotiate carrier lane rates and bid packages for the Save-A-Lot distribution network• Provide upper management weekly KPI’s on revenues and carrier on-time delivery• Directed multiple projects each quarter pending specific logistical needs• Hired, Trained, and Lead a 5 member team responsible for all inbound CPU freight to each DC• Reported KPI metrics and solutions directly to category managers• Analyze vendor COF and FOB allowances for potential new business Show less • Maintain full traffic management of customer accounts by applying great customer service and open communication skills• Create inbound/outbound programs for clients in rural areas to maximize capacity for their traffic programs, maximizing efficiencies and reducing claims• Develop carrier bases for new accounts to improve daily operations and shuttle programs• Maximize profits for the FROZEN LTL program by pooling loads regionally to ensure on-time delivery • Manage domestic LTL & TL shipments for the lower 48• Increase customer revenue by constantly improving the carrier base while maintaining 18-25% profit margins weekly• Specialize in food commodity shipments over the past years from dry, chilled, to frozen product• Support upper management in freight cost audits and bid packages• Audit inventory reports against warehouse stock to ensure DC fulfillment• Coordinate weekly and monthly shipping schedules to meet just-in-time production facilities Show less

  • Supply Chain Manager Swiss American

    May 2018 - Sept 2018

  • Supply Chain Manager Taylor Farms Mexico Program

    Oct 2015 - May 2018

  • Supply Chain Manager Taylor Farms Mexico Program

    Jun 2015 - Oct 2015

  • Supply Chain Manager : Save-A-Lot Inbound Program

    Aug 2012 - Jun 2015

  • Logistics Manager

    May 2010 - Aug 2012
• 

  First Student

  Sept 2018 - now

  • Manage 35 key customer accounts and facilitated both acquisition and integration activities to retain 94% of accounts within first year.• Directed and supervised nine direct reports and the administration over 375 staff while promoting a transformative work culture.• Optimized fleet management activities to adhere to contractual obligations and drive regulatory compliance.• Introduced and built first year budgets in collaboration with Finance team to lower overhead, increase efficiency, and champion performance metrics geared to bolster operational excellence.• Created new external and internal customer relationships which championed trust, communication, and the highest level of service delivery.• Appointed to lead and oversee Talent & Development Subcommittee for Diversity & Inclusion Council. Show less • Improved First Students presence in each community served by creating external relationships with over seven community non-profits that lead to revenue work• Hired, Coached, & Trained direct report team of six management staff• Managed oversight for 400 plus indirect reports• Selected & trained as a BeSafe safety coach• Well versed in union labor managed facilities• Joined the Diversity & Inclusion Council in third year• Created new district relationships built on trust and accountability• Managed Safety Practices and & Policies with each location• Won Region Coin Award in first year for work excellence• Retained over 93% customer contracts• Scored over 90% highway inspection scores• Awarded for Diversity & Inclusion Spotlight Award Show less

  • District Manager

    Sept 2022 - now

  • St Louis Senior Location Manager

    Sept 2018 - Sept 2022