
Ciara Dunne

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About me
Human Resources Officer
Education

National College of Ireland
2018 - 2019CIPD Diploma HRM Human Resource Management CIPD Distinction
Maynooth University
2013 - 2016Bachelor of Arts (BA) geography and english Second class honours degree. Grade 2Activities and Societies:

Maynooth University
2016 - 2017Master of Science (MSc) Business Management Second Class Honours Grade 1Business Research Project • Thesis Title: An investigation into the use of Performance Management Systems and their impact on Employee Engagement and Wellbeing among the millennial generation. • Working alongside a graduate programme to investigate how graduates on the programme experienced employee engagement, wellbeing and learning & development. • Developed a survey to gather qualitative and quantitative data that aided in the research. • Conducted interviews with both… Show more Business Research Project • Thesis Title: An investigation into the use of Performance Management Systems and their impact on Employee Engagement and Wellbeing among the millennial generation. • Working alongside a graduate programme to investigate how graduates on the programme experienced employee engagement, wellbeing and learning & development. • Developed a survey to gather qualitative and quantitative data that aided in the research. • Conducted interviews with both graduates and managers on the programme. • Bi-weekly meetings with the programme manager to further investigate and develop ideas. • Led focus groups with line managers. • Presented to the programme manager, line-managers and HR director on the findings of the project. Show less
Experience

Bank of Ireland
Oct 2017 - Sept 2022Coordinating the effective running of the administrative process involved with recruitment. Manage the end to end screening process of internal and external applicants, in line with recruitment policies and procedures. Invoice management. Experience in creating dashboards. High quality relationship management with managers, directors, vendors, candidates, colleagues and customers. Risk management experience. Proficient in all aspects of Microsoft office suite. Provide a top quality service to Bank of Ireland customers. Complied with all internal and external regulatory requirements. Complaints management.Contributed to changing Bank Policies within this sector to reflect new verification procedures. Ability to adapt quickly in a fast paced, changing environment.Demonstrated my ability to put the customer first in every interaction.
Recognition and Culture Transformation Co-ordinator
Feb 2021 - Sept 2022Recruitment Coordinator
Mar 2019 - Feb 2021Customer Service Representative
Oct 2017 - Mar 2019

EY
Aug 2022 - Dec 2023Senior People Consultant
DHL Global Forwarding
Dec 2023 - nowHuman Resources Officer
Licenses & Certifications
- View certificate

Learning Program Management
LinkedInDec 2020 - View certificate

Transitioning from Waterfall to Agile Project Management
LinkedInDec 2020 - View certificate

Listening to Customers
LinkedInJun 2020 - View certificate

Excel: PivotTables for Beginners
LinkedInJun 2020 - View certificate

Project Management Foundations: Integration
LinkedInOct 2020 - View certificate

Project Management Foundations: Quality
LinkedInDec 2020 - View certificate

Being an Effective Team Member
LinkedInJun 2020
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