Marwan Essa

Experience

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  King AbdulAziz University

  Jan 2003 - Dec 2008

  Administrative Assistant

  In my role as an Administrative Assistant, I took on various responsibilities to ensure the smooth operation of official communications within the organization. This included the management of all official correspondence and letters, where accuracy and attention to detail were paramount.Additionally, I played a vital role in data management by meticulously entering essential information into the system, contributing to efficient record-keeping and information retrieval processes.

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  Red Bull

  Jan 2004 - Jan 2005

  Student brand manager at RED BULL

  Marketing planning and event management for the brand at king Abdulaziz university hubs, which has involved many projects

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  Arab Open University

  Jan 2006 - Jan 2008

  Computer lab supervisor

  In the role of Computer Lab Supervisor, I played a crucial role in ensuring the effective operation of the university's computer lab. This encompassed overseeing the lab's daily activities, maintaining a conducive and organized environment for students, and providing technical support as needed.Additionally, I took on responsibilities related to the coordination and management of the student placement test examination and registration processes. This included orchestrating logistical arrangements, meticulously handling registration records, and facilitating a seamless experience for students throughout the assessment process. Show less

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  SAUDI AIRLINES

  Jan 2009 - now

  As part of my role in Administrative and Support Services, I was responsible for overseeing Tickets and After Sales Services Policy and Procedures. This involved actively participating in various sales projects as a key stakeholder, contributing to strategic decision-making processes, and ensuring that our policies and procedures were aligned with industry benchmarks, particularly in terms of flexibility and enhancing the overall customer experience. This multifaceted role allowed me to play a pivotal role in shaping our organization's approach to sales and customer service, contributing to its competitiveness and customer-centric approach within the industry. Show less specialized in delivering exceptional customer and after-sales services. My responsibilities encompassed a wide range of tasks, including the issuance of tickets for travel and handling ancillary bookings to enhance the overall travel experience.Furthermore, I had the privilege of serving as a representative of the sales department in various new development projects. This pivotal role allowed me to contribute to the growth and evolution of our sales strategies, ensuring alignment with industry trends and emerging customer demands. My dedication to delivering high-quality service and actively participating in project initiatives played a crucial role in advancing our organization's position within the airline industry. Show less

  • Revenue Management Specialist , System and Reporting

    Feb 2025 - now

  • SPECIALIST SALES STRATEGIES SYSTEMS&CONTROL

    Jan 2013 - Feb 2025

  • Sales Consultant

    Jan 2009 - Jan 2013