Visshan Selvarajah, EIT

Experience

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  Exceed Robotics

  May 2016 - Aug 2016

  Project Coordinator (Co-op)

  • Launched a new revenue stream by analyzing customer data through market research to develop 10 Arduino products catered towards the customers of Exceed Robotics, improving the overall business through increased earnings.• Constructed, tested, and debugged the software/hardware of each design, while performing quality assurance and inventory control checks.• Produced over 40 manufacturing and technical documents including Bill of Materials, instruction sets, and circuit schematics.

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  Bluenotes

  Oct 2017 - Aug 2019

  Sales Associate

  • Leveraged communication skills and versatility to provide customer support by displaying superior product knowledge, while adapting towards each customer’s needs, resulting in consistently exceeding daily sales targets. • Prioritized and multi-tasked by answering customer inquiries, processing financial transactions, and organizing merchandise, resulting in reduced average wait times by approximately 25%.

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  SS Dental

  Sept 2020 - Jun 2021

  Technical Support Specialist

  • Delivered support of hardware/software systems by troubleshooting critical technical issues, implementing system updates, and developing recovery procedures to maintain customer records, leading to reduced processing times.• Conducted data entry to input vital information into management systems with a high degree of accuracy.

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  Questrade Financial Group

  Oct 2021 - Mar 2022

  Client Service Specialist

  • Led a high volume of client interactions across multiple communication channels (phone, email, live chat), consistently delivering timely, accurate, and professional resolutions to complex account and technical inquiries.• Provided expert-level technical support on proprietary trading platforms, translating complex issues into clear, actionable solutions for clients, and identifying opportunities to improve platform functionality.• Collaborated with cross-functional teams to troubleshoot complex client issues and contributed to the continuous improvement of internal processes, while maintaining strong client relationships. Show less

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  Boast

  Apr 2022 - now

  Technical Solutions Manager

  • Led the entire claim delivery process as a strategic R&D tax advisor by managing a diverse portfolio of innovative technology companies from different industries across Canada to determine their Scientific Research & Experimental Development (SR&ED) eligibility. • Conducted detail technical interviews with C suite employees and technical leads to identify, extract, and analyze SR&ED relevant information.• Translated complex technical concepts into concise, focused technical reports that clearly demonstrated innovation and technological challenges for claim submissions related to various technologies (Software Engineering, Machine Learning, Blockchain, Algorithm Development etc.).• Communicated with financial leads to gather and analyze financial data (payroll, contractors, grants etc.) to prepare detailed financial reports. In addition, drafted SR&ED tax schedules and collaborated with company accountants to review corporate T2s for submission. • Led all aspects of the SR&ED audit process, coordinating with government technology advisors and preparing comprehensive documentation and defence strategies to support clients' claims. Provided essential support throughout the entire review process, conducting preparation meetings and coaching clients to secure successful audit outcomes. Show less