Amandeep Singh

Experience

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  SML ISUZU Limited/ Swaraj Mazda Limited

  Oct 2014 - Mar 2015

  Internship Trainee
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  Gurukul Vidyapeeth Institute Of Engineering & Technology

  Aug 2016 - Jun 2017

  College Lecturer

  Academic Instruction: Delivered engaging lectures on Mechanical subjects, effectively conveying complex concepts to students and fostering a positive learning environment.Lab Instruction: Served as a Lab Instructor, providing hands-on guidance to students, facilitating practical understanding of theoretical concepts, and ensuring a comprehensive learning experience.Examination Management: Managed the seamless execution of mid-semester and final year examinations for diploma students, demonstrating strong organizational and administrative skills.Admissions Collaboration: Collaborated with the admissions department, actively participating in student admissions and counseling processes. Assisted prospective students in making informed decisions about their academic journey. Show less

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  Flipkart

  Sept 2017 - Feb 2018

  Customer Service Representative

  Customer and Seller Interaction: Engaged in constructive conversations with both customers andsellers on the Flipkart platform to effectively address and resolve their service-related complaints,ensuring a positive and satisfactory resolution.Issue Escalation Management: Identified critical issues requiring escalation, following up diligently toensure a timely and efficient resolution. Prioritized and managed escalations to maintain a high level ofcustomer satisfaction.Information Presentation and Communication: Presented detailed information in a clear and articulatemanner, responding to inquiries from managers, clients, and customers. Maintained effectivecommunication to ensure a thorough understanding of concerns and facilitate smooth issue resolution.Customer Support Operations: Executed various tasks within the realm of customer support operations,demonstrating a comprehensive understanding of the processes and a commitment to maintaining highstandards of service. Show less

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  Uber

  Dec 2018 - Mar 2022

  Senior Executive Consultant

  City Launch Operations: Spearheaded the successful launch operations in key regions, includingPunjab, Chandigarh, and Delhi NCR, ensuring seamless integration into the Uber platform.Project Management During Covid-19: Oversaw and managed critical operations for UberMedic andUberEssential projects, playing a crucial role in providing essential services during the challengingperiod of the Covid-19 pandemic.Driver Retention Strategy: Implemented effective strategies within the Churned Driver community toenhance retention rates, ensuring a sustainable and engaged driver pool on the platform.Competitive Intelligence: Conducted comprehensive competitive intelligence, providing valuable insightsthat informed strategic decisions and maintained a competitive edge in the market.Supply Acquisition and Retention: Led initiatives for the acquisition and retention of supply, optimizingthe driver network for operational efficiency and service quality.Virtual Onboarding, Training, and Documentation: Established and managed virtual onboardingprocesses, delivering efficient training programs and maintaining up-to-date documentation to supportdriver community growth.Collaboration with Uber Expansion Team: Collaborated with the Uber Expansion team to successfullylaunch the LCP (motorcycle & auto) project in North India, contributing to the overall growth anddiversification of services.Client and Vendor Meetings: Represented the company in meetings with clients and vendors, fosteringstrong relationships and ensuring alignment with business objectives.Ancillary & Intercity Project Management: Managed projects related to ancillary services and intercityoperations, optimizing efficiency and contributing to the expansion of service offerings.Driver Growth Initiatives: Initiated and executed driver growth programs, focusing on expanding thedriver community and fostering a positive and sustainable driver ecosystem. Show less

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  TaskUs

  Aug 2022 - Dec 2023

  Operation Executive

  Store/Merchant Onboarding: Successfully onboarded diverse stores and merchants onto the DoorDashplatform, fostering partnerships and expanding the platform's offerings.Vendor Operations Management: Orchestrated vendor operations across the USA, Canada, andAustralia, overseeing critical tasks such as catalog updates, weekly payments, and promotionalupdates. Ensured seamless coordination to enhance the overall merchant experience.Collaboration with Central Team: Collaborated seamlessly with the central team, addressing supplyoperations and proactively resolving queries from both merchants and customers related to payments.Contributed to the optimization of operational processes for enhanced efficiency.Leadership and Team Management: Served as a leader for a team of 15 dedicated teammates,providing comprehensive training on operational processes. Focused on fostering a collaborative andproductive team environment, ensuring alignment with organizational goals and objectives. Show less