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Vyom Bhatnagar

Vyom Bhatnagar

Technical Solutions Rep 2

Followers of Vyom Bhatnagar315 followers
location of Vyom BhatnagarBengaluru, Karnataka, India

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  • Timeline

  • About me

    Operations Manager | ITIL, Lean Six-Sigma

  • Education

    • Kendriya Vidyalaya No. 1

      1999 - 2006
      Science- Physics, Chemistry, Mathematics, Biology

      Activities and Societies: Annual events

    • Impact College Of Engineering And Applied Sciences

      2007 - 2011
      Bachelor of Engineering (BE) Electrical, Electronics and Communications Engineering

      Activities and Societies: Mock Rock, Dance group

  • Experience

    • Hewlett-Packard

      Oct 2011 - Jul 2014
      Technical Solutions Rep 2

      Established the highest level of Customer Service to European Company, E.ON.Formulated KPIs and led a team of 5 as a Subject Matter Expert (SME).Reported Service Levels with impact & implemented control measures with a 100% Quality Monitor.

    • Mercedes-Benz Research and Development India

      Jul 2014 - Jul 2017
      Business Consultant

      Planned yearly Costs and Revenues for the departments as a finance performance guideDriven the forecasting process globally as a standardized and governed modelControlled the department budget against the target with models depicting the cash impact.

    • Novo nordisk

      Jul 2017 - Apr 2018
      Financial Business Analyst

      Budgeted for R&D Finance to ensure the right targets are set for the fiscal yearTracked variances and Implemented in rolling estimates cycle as the right level of impactEnabled controlling support and financial insight towards achieving the budget targets

    • Diageo

      Aug 2018 - now

      -Develop and implement Strategy for Contracts & invoice operations and its process improvements-Develop and update standard operating procedures for all business operational activities to increase efficiency-Design and implement plans to benefit CIO processes to enhance organizational performance and capability-Ensure consistent visibility of operational indicators and service levels in monthly financial reports-Support operational risk and audit processes-Successful transitions for new markets and projects and manage quality assurance-Demonstrate enduring professional relationships Show less

      • Operations Manager

        May 2022 - now

      • Senior Team Lead

        Feb 2021 - May 2022

      • Operational Specialist

        Aug 2018 - Feb 2021

  • Licenses & Certifications

    • Lean Six Sigma Yellow Belt

      British quality foundation
      Jul 2019

    • ITIL Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Sept 2014

  • Honors & Awards

    • Awarded to Vyom Bhatnagar
      Win Through Execution under Spirit to Win Recognition Scheme’21 - 2021
    • Awarded to Vyom Bhatnagar
      Gold Award on Exemplary Performance & 100% Audit Success - Oct 2020
    • Awarded to Vyom Bhatnagar
      Diageo Oscars 2020 – Multifunction Specialty Team of the Year - Jun 2020
    • Awarded to Vyom Bhatnagar
      Transform & Simplify Winner Award - Nov 2019 True Ownership in Business Partnering regarding the Invoicing Process. Forging Collaborative Relationships to support a significant change to customer's management of invoicing processes. Delivered a streamlined and joint process within a compliant framework.
    • Awarded to Vyom Bhatnagar
      Bottle Award Q1 2019 for Excellent Performance - Oct 2019 Excellent Performance for the overall Invoice Management process in a most dynamic scenarios all within a compliant framework and meeting the SLA targets
    • Awarded to Vyom Bhatnagar
      Extra Mile Award - Jul 2019 For contributions in positively impacting the cash position especially during the Year-end.
    • Awarded to Vyom Bhatnagar
      Spirited Performer Award for the Team of the Quarter April 2019 - Apr 2019
    • Awarded to Vyom Bhatnagar
      TaleSpin Contest Purple Pebble Pictures May 2018 Winner of the TaleSpin Contest :https://twitter.com/PurplePebblePic/status/1001355745797926912
    • Awarded to Vyom Bhatnagar
      Quality Performer - Dec 2013 Recognized as a Quality Performer for Dec 2013 in the category: Making a Difference - Quality.
    • Awarded to Vyom Bhatnagar
      Quality Star - Apr 2013 Recognized by the Quality team as Quality Star for the month of April 2013
    • Awarded to Vyom Bhatnagar
      Excellent Performance - 2013 Recognized for Excellent Performance in Pentablet Support for the year 2013.
    • Awarded to Vyom Bhatnagar
      Making a Difference FY13: Quality - 2013 Recognized in the category of Making a Difference FY13: Quality.
    • Awarded to Vyom Bhatnagar
      Certificate of Appreciation - Received Certificate of Appreciation, Consistent Performer for continued support and commitment towards delivering quality service.
    • Awarded to Vyom Bhatnagar
      Infosys Science Foundation Top 10 nominations for the Infosys Prize -
    • Awarded to Vyom Bhatnagar
      Quality Veer - Received Token of appreciation for 100% CSAT, Zero Doc defect and AHT met, and recognized asQuality Veer.

  • Volunteer Experience

    • Funds Collector

      Issued by HelpAge India on Jun 2000
      HelpAge IndiaAssociated with Vyom Bhatnagar