Subham Kumar R.

Experience

• 

  Goa Marriott Resort and Spa

  Jun 2012 - Dec 2012

  Industrial Trainee

  Brief Introduction to the major core departments of the hospitality and customer service sector.Training & development in all major departments.

• 

  Atlantis Resorts

  Jul 2014 - Dec 2017

  As a professional in the hospitality industry, providing exceptional customer service is key. One of the most important aspects of this is assisting guests with table reservations, and seating, and ensuring their overall dining experience is seamless. Communication is also vital, and using clear and professional language when speaking with guests and staff can make a significant difference in their perception of your establishment. Additionally, answering phone calls with appropriate telephone etiquette is essential to maintaining a positive image and ensuring that potential customers feel welcome from the very first interaction. As someone who takes pride in providing outstanding service, Understanding the importance of these details and am committed to delivering the best possible experience for all guests. Show less Worked with FOH and BOH staff to coordinate job duties during special events and functions.Ensured compliance with food safety standards and sanitation regulations.Built relationships with regular customers through personalized service.Complied with restaurant policies and state laws to meet health and safety standards.Verified guest satisfaction with meals and responded promptly to issues.Provided excellent customer service by anticipating guest needs and responding promptly to requests.Explained menu descriptions, preparation methods, and portion sizes to assist in decision-making. Show less

  • Food and Beverage Captain

    Sept 2014 - Dec 2017

  • Food & Beverage Associate

    Jul 2014 - Sept 2015
• 

  Westin Hotels & Resorts

  Mar 2018 - Feb 2019

  Food & Beverage Executive

  Ensuring guest satisfaction at all times. One of the key factors that contribute to this is having a strong reporting relationship with your superior. By maintaining open communication and working collaboratively, you can ensure that all team members are aligned with the goals of the organization and are working towards the same end result - happy guests.In my experience, clear reporting lines and frequent check-ins can help to identify any issues or concerns before they escalate, allowing for swift action to be taken. This not only ensures that guest satisfaction remains high, but also helps to build trust and accountability within the team.If you're looking to improve your reporting relationship with your superior and enhance guest satisfaction, consider implementing regular check-ins and setting clear expectations for communication and feedback. With a strong foundation in place, you'll be well on your way to achieving your goals and delivering exceptional service to your guests. Show less

• 

  Kempinski Hotels

  Mar 2019 - Apr 2021

  Assistant Restaurant Manager

  Providing top-notch service not only enhances customer experience, but also builds trust and loyalty. To achieve excellence in service delivery, it's important to prioritize customer satisfaction, anticipate their needs, and consistently exceed their expectations. Whether it's through prompt response times, personalized attention, or going above and beyond to solve problems, every interaction with a customer should be treated as an opportunity to deliver excellence. So next time interact with a customer, remember that providing excellent service isn't just a task, it's an attitude. Show less

• 

  Absolute Taste

  Jul 2021 - now

  Facilitated and executed pre-shift briefings to discuss specials, menu updates, and guest counts.- Responded promptly and professionally to address customer concerns, ensuring a consistently high standard of customer service.- Utilized customer feedback evaluations to develop and implement proactive measures for enhancing service quality.- Produced comprehensive financial reports to assess profitability patterns and guide informed budgeting and cost management decisions.- Demonstrate exceptional organizational prowess by maintaining immaculate and well-arranged store displays consistently. Show less As an Assistant Retail & Restaurant Manager at Absolute Taste, I have had the pleasure of working in the dynamic and fast-paced hospitality industry. In this role, my primary objective has been to ensure that our guests have an exceptional experience every time they visit our establishment.One of my key responsibilities involves utilizing a robust guest profiling system that allows us to gather detailed information about our guests. By analyzing this data, we can create personalized experiences that cater to their specific needs and preferences. This has not only helped us to achieve high levels of guest satisfaction but has also resulted in increased revenue for the company.In addition to managing guest profiles, I have played a critical role in overseeing the day-to-day operations of the restaurant and retail areas. This has involved managing inventory levels, ensuring that staff members are properly trained, and maintaining a clean and sanitary environment for both guests and employees.Working in the hospitality industry requires a keen eye for detail, excellent communication skills, and the ability to remain calm under pressure. I take great pride in my ability to excel in all of these areas and have consistently received positive feedback from both guests and colleagues alike.Overall, my experience as an Assistant Retail & Restaurant Manager at Absolute Taste has been incredibly rewarding. I look forward to continuing to contribute to the success of the company and providing our guests with unforgettable experiences. Show less

  • Retail & Restaurant Manager

    Apr 2022 - now

  • Assistant Retail & Restaurant Manager

    Jul 2021 - Mar 2022