
Bruna Piredda
Dentist

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About me
Customer Service Representative | Customer Success | Reception | Customer Care | Sales Representative
Education

CENCRO
2015 - 2018Master's degree Orthodontics/Orthodontology
Estácio
2009 - 2017Bachelor's degree Dentistry
Experience

On-demand different clinics
Jan 2015 - Jan 2018DentistWhile attending to my studies, I worked on demand at different dentist offices. This experience was essential to develop my interpersonal and communications skills, as I had to deal with customers of all ages daily. During this time, I also developed great empathy towards people while working on their self-confidence, • Assisted, on average, fifteen customers per day, supporting them with different dental treatments. By working on their dental health, I also improved their appearance and self-esteem, ensuring to provide the best customer approach at all times.• Leased with medical insurance companies for treatment approvals and created reports on patients.Achievements. I worked with an eight-year-old boy who had stopped smiling, given his poor dental health and appearance. After the treatment, I brought back his smile, and as a result, he was forever thankful for my treatment and my emphatic rapport. I will never forget that smile again. Meno dettagli

MCR Group
Jan 2018 - Nov 2018CleanerUpon my arrival in Ireland, I provided cleaning services at construction sites. I managed my time accordingly, delivering outstanding service and evolving my organisational skills while attending my English classes.

Musgrave
Nov 2018 - Jan 2019Warehouse OperativeI supported the inspection and stocking of products, ordering and selecting products for shipment to the respective locations and clients. I reached my picking and delivering KPIs continuously.• Prepared shipping labels for parcels and organised paperwork accordingly, maintaining accuracy and attention to detail.• Managed machinery inside the warehouse picking goods, checking bar codes, and handling products following compliance regulations.

Insomnia Coffee Company
Jan 2019 - Jan 2019Barista & Customer ServiceAssisted the cashier in receiving and processing payments and welcoming customers to the shop—prepared sandwiches and coffees, apart from supporting the opening and closing of the store.

Butlers Chocolates
Jan 2019 - Jan 2021Customer Service & BaristaI worked as a barista in a hectic environment, seeking to develop and improve my communication and customer service skills; I was a great team player. During my time at Butlers, the pandemic started resulting in a reduction of working hours.• Maintained the store organised, restocked chocolates, cleaned shop display, prepared coffees and assisted with the cashier. I always complied with food handling and hygiene standards.• Served customers attending to their orders, aiming to increase the chocolate sale and promoting the brand. Meno dettagli

Apple Green
Jan 2021 - Feb 2022Deli AssistantI assisted clients at the deli of Apple Green, providing the best customer service and achieving excellent customer satisfaction rates.• Prepared sandwiches, organised and labelled products on the fridge, guaranteed first in, first out, and maintained hygiene standards.• Kept store clean and organised, replaced missing products, and welcomed customers.

East Coast Bakehouse
Mar 2021 - Jan 2021Production Assistant• Supported the Bakehouse production, distributed for big supermarket brands around Ireland. I packaged and labelled the production and provided quality control before releasing it for delivery.

ARI
Jan 2023 - nowRetail Sales Professional
Infosys
Apr 2023 - Jan 2023Customer Service Representative
Licenses & Certifications
- View certificate

Phone-Based Customer Service
LinkedInFeb 2023 - View certificate

Writing Customer Service Emails
LinkedInJan 2023 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInJan 2023 - View certificate

Customer Service Foundations
LinkedInJan 2023 
Payroll - Manual and Computerised
Pitman Training Group Ltd.Jan 2021- View certificate

Customer Service: Managing Customer Expectations
LinkedInFeb 2023
Languages
- poPortuguese
- enEnglish
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