EMMANUEL SUPPORT NZARAMBA

Experience

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  Hotel des mille collines by kempinski

  Feb 2013 - May 2015

  Room service captain

  matching the guest's needs& wants beyond their expectation, staff training and supervising to the daily basis. resolving complaints

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  Carlson Rezidor Hotel Group

  Apr 2016 - now

  Room service supervisor

  As room service supervisor my daily duties and responsibilities is to ensure that we exceed and we go extra miles of the guest's expectations through consistency by implementing the outlet's standards, developing staff's knowledge through daily training, maintaining the outlet's costs, directing and supervising the mini bar attendants, outlet's requisition, building the strongest working atmosphere between the staff, roaster planning ,VIPs servicing ,handling guest's complaints, effective communication between shifts Show less

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  Radisson Blu Hotel & convention centre

  Mar 2018 - now

  Acting as Room Service Manager

  As room service manager my daily duties is to Oversee all aspects of the daily operation of the hotel’s Room Service operation.Supervise all Room Service personnel.Respond to guest complaints in a timely manner.Work with other F&B managers and keep them informed of F&B issues as they arise.Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system. Ensure all staff are meeting all established standards of service through ongoing and recurrent training systemsMonitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary. Coordinate and monitor all phases of Loss Prevention in the Room Service operation.Ensure compliance with In Room dining SOP’s.Ensure the training of department heads and employees on SOP’s, report preparation and technical job tasksMonitor and supervise the mini-bar department.Ensure effective communications between each shifts.Supervise the room service area in order to attract, retain, and motivate the employees.Ensure optimal level of service, quality, and hospitality are provided to guest.Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guestsEnsure the timeliness and accuracy of the amenity set-up and delivery. Show less