Maani Vahabi

Experience

• 

  IRIB

  Sept 2003 - May 2007

  Junior Product Manager

  - Software feature was launched, boosting engagement and receiving positive feedback.- Market research and feedback were used to update features, reducing support tickets.

• 

  Fujitsu Sweden

  Sept 2012 - May 2013

  UX Designer

  - Led UX/UI design for Handles Banken, reducing user interaction time.- Increased user satisfaction through responsive designs and modern principles.

• 

  Iran Web and Mobile Festival

  Nov 2013 - Nov 2014

  Junior Project Manager

  - Generated 1.5 billion IRR from ticket sales and 500 million IRR from sponsors.- Improved workflows, boosting customer and partner satisfaction.- Coordinated event logistics and managed a 10 billion IRR budget

• 

  Hezardastan Group

  Nov 2014 - Sept 2020

  Senior Project Manager

  - Increased app installs through targeted campaigns.- Reduced response time with process automation.- Boosted engagement by enhancing user experience.- Developed key features with tech and design teams.- Lowered cancellations with improved communication.

• 

  Huawei

  Sept 2020 - Oct 2022

  Lead Project Manager & Operations

  - Built a new contact center with CRM and telephony systems.- Recruited and trained a support team of 50+ members.- Reduced response time through automation and multi-channel support.- Increased customer satisfaction with quality assurance and feedback systems.- Deployed AI chatbots and automated reporting for efficiency.

• 

  فلای تودی | Fly Today

  Oct 2022 - Oct 2023

  Lead Project Manager & Operations

  - Streamlined workflows and optimized resources to increase efficiency.- Improved CRM strategies to reduce customer complaints.- Coordinated operations, customer service, and tech teams in projects.- Boosted team productivity through training and onboarding programs.- Automated reports and tasks to reduce manual workload.

• 

  Fiverr

  Mar 2024 - now

  Lead Project Manager & Operation

  - CRM System Implementation Consultant: Implemented CRM systems to improve customer interactions and reduce complaints.- Customer Experience Strategy Consultant: Executed strategies to enhance customer experience and increase satisfaction.