Karthik Mano

Experience

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  Singapore Armed Forces (SAF)

  Feb 2013 - Dec 2014

  Platoon Sergeant

  • Led a platoon of 80 men to fulfil mission requirements and coordinate training programmes.• Achieved highest grade certification, as part of Singapore Armed Forces' Logistics Arm Unit.

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  HUGO BOSS

  May 2016 - Jul 2016

  Sales Marketing Associate

  • Collaborated with Marketing and Sales team to create a public relation campaign to generate more sales.

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  GE Aviation

  Jul 2017 - Dec 2017

  Process Engineer

  • Initiated Kaizen measures to streamline process flow efficiency, by mitigating challenges and risk.• Developed and enhanced standard work instructions, based on technical business requirements.

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  GE Aviation

  Jan 2021 - Mar 2022

  • Responsible for end-to-end Product Ownership from designing, conceptualization to implementation and execution across the technical and operational development lifecycle.• Executed Business Operations by driving Six Sigma Lean, New Product Introduction, Transformation projects to achieve Financial Sales Objectives ($211.8M) and improve Business Competitiveness.• Led continuous improvement projects with cross-functional stakeholders to meet Delivery, Productivity, TAT, FTY, Cost-Out, Quality and EHS metrics towards organizational excellence. • Appointed Engineering Focal to secure capability and capacity development projects to meet Business Continuity Planning demands to meet forecast and critical milestones demand.• Evaluate operational processes by running in-depth Data Analysis to understand performance trends and derive opportunities for continuous improvement.• Ensured Quality Compliance to improve customer fulfilment, by driving quality improvement measures, and ensuring timely implementation of robust systemic corrective actions.• Specialized to adhere and comply with engineering principals, to respond and resolve technical customer queries independently, by providing insights and recommendations. • Managed right sized resource capacity to deliver business needs in a timely manner to fulfil customer On-Time Delivery commitments. Show less

  • Product Engineer (Operations)

    Jul 2019 - Mar 2022

  • Compliance Ombudsperson

    Jan 2021 - Feb 2022
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  MoneyHero Group

  Mar 2022 - Apr 2023

  Regional Business Analyst (Commercial & Product)

  • Established current and proposed product/process features into business use cases to define valueproposition. Translated product requirements into user stories and acceptance criteriadocumentation, by developing deep understanding of business, technical and user needs.• Leveraged technology to innovate in the design and distribution of insurance products to increaseinsurance penetration across 6 regional financial markets, via third-party API integrations. Solvedchallenges around product marketplace, customer pain points and technical architecture.• Acted as a product evangelist to ensure evolving technology roadmap from hypothesis creating,evaluating, prioritising, gathering feedback and reiterating to grow the product from ideating tolaunch, achieving improvement in user conversion rate of 40% and drop-off rate of 60%.• Conducted quantitative, qualitative analytics via A/B testing to optimize usability, and created KPI,OKR dashboards to strategically frame, validate and challenge hypothesis to drive productdiscovery, development, and delivery.• Collaborated with cross-functional teams (Product, Tech, Operations, Strategy, Finance, Marketing)to design and build digital solutions, while bridging between technical and non-technical audiences.• Functioned as a key player driving SDLC utilizing Agile methodology; organized scrums, sprints,demos, retrospectives, UAT, and sign-off from internal and external business stakeholders.• Led research on competitive landscape, industry trends and customers to contribute to the productvision, strategy, prioritization, and roadmap, while focusing on MVP to build market traction. Show less

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  Amadeus

  Apr 2023 - now

  Senior Commercial Business Analyst (Tech Pre-Sales)

  • Responsible for managing all interactions for Customer initiatives/engagements/acquisition from responses to request documents (RFI, RFP, RFQ), bid management, technical solutioning, SLA positioning, cost/risk analysis, contract negotiations, to contract signature phases. • Provide technical pre-sales consulting support to all IT business initiatives, mainly Airline SaaS solutions and Airport Systems. • Manage all information requests, perform initial analysis and be the focal point of contact for Business and Customers from a Technology, Infrastructure, Security, Operations perspective.• Identify new opportunities to increase the existing business or develop new business, which involves defining and assessing the opportunity, and building business case for the development of the product/service.• Promote and drive the IT infrastructure product or service opportunities from idea to implementation through budget and planning documents.• Work with BU’s and Marketing team to build a formidable value proposition encompassing the Amadeus IT product suite with the evolving IT infrastructure products and cloud migration.• Manage the Contract negotiations and renewals with Commercial and Legal team.• Support Marketing and Sales team in the sale of main Amadeus products and services. Show less