Shristi Nath

Experience

• 

  Abril Infotech Pvt. Ltd.

  Jun 2017 - Aug 2018

  Senior Talent Acquisition Professional

  Lead the design and implementation of comprehensive training and development strategiesto meet organisational objectives.• Conduct thorough training needs assessments, identifying skill gaps and areas ofimprovements within the workforce• Administer or change benefits, health plans, retirement plans, etc.• Monitor employee progress and stay abreast on company climate and culture,ensuring it stays positive and productive• Collaborate with key stakeholders to develop engaging training programs, curriculaand resources using a variety of instructional methods.• Foster cross-functional relationships and ensure managers and employees areproperly connected• Regularly meet with employees for progress reviews and assessments, discussingany problems or grievances they may have• Promote a positive and open work environment where employees feel comfortablespeaking up about issues Show less

• 

  Concentrix

  Sept 2018 - Aug 2019

  Operations Representative

  Improve Customer Service Experience,Create engaged customers, and facilitateorganic growth.• Take ownership of customer issues and follow problems through to resolutions.• Keeping focus on potential breakthroughs• Keeping records of the escalations• Resolve queries related to audible functionality (Technical/Non-Technical)

• 

  American Express

  Jan 2020 - Nov 2021

  Lead Customer Service Representative

  Improve Customer Service Experience, Create engaged customers, and facilitateorganic growth• Take ownership of customer issues and follow problems through to resolutions.• Set a clear mission and deploy strategies focused on that mission.• Develop service procedures, policies and standards.• Keep accurate records and document customer service actions and discussions.• Keep ahead of process developments and apply best practices to areas ofimprovements.• Maintaining strong relationships with all the customer by providing them quick,effective resolutions and continue to cultivate profitable relationship• Supported on Process level to maintain daily ACR• Mentoring & Managing a team member and ensuring performance objectives areachieved to meet business goals. Show less

• 

  Expedia Group

  Jan 2023 - now

  Premium Traveler Associate, Escalations

  Enhancing Customer Service Experience and Promoting Organic GrowthEnsuring Efficient Service by Following Through on ReservationsTaking Ownership of Customer Issues and Seeing Them Through to ResolutionMaintaining Accurate Records and Documenting Customer Service Actions and Discussions