Rafiq Mohammed Cholayil

Experience

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  Trinity Infoway Pvt. Ltd

  Aug 2003 - Mar 2004

  System Executive

  My responsibilities included:Develop training materials (CBT/WBT/ILT) as per client requirements.Tools Used: MS Office.Technical Exposure: Solaris 9 OE.Notable Clients: Skillsoft, NIIT

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  Aptech Learning Services Ltd

  May 2004 - Apr 2005

  Sr Officer

  CSS ratings of 4.8/5 and 5/5 for two e-book projects.Instrumental in achieving 63% profit gross margin for an e-book project.; My responsibilities included:Develop training materials (CBT/WBT/ILT) as per client requirements.Manage a team of 3 - 5 members.Create documentation schedules and plans.Researching on subject matter. Self educating using technical documents and product use.Interview subject matter experts to extract information.Test documentation deliverables.Mentoring Writers on technology and documentation standards and processes.Tools Used: MS Office and Adobe FrameMaker.Notable Clients: AOL, Sun Microsystems, Alcatel, Bajaj AutomobilesAchievements: Alcatel provided us a project as one of their vendor failed to deliver. I handled this project successfully and Aptech became the preferred vendor of Alcatel. Show less

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  LioNBRIDGE Technologies

  Apr 2005 - Jun 2008

  Sr. Writer

  My responsibilities included:Develop training materials (CBT/WBT/ILT) as per client requirements.Manage a team of 10 - 15 members.Create LLD and HLD documents.Create documentation schedules and plans.Researching on subject matter. Self educating using technical documents and product use.Interview subject matter experts to extract information.Create questions for Microsoft Certification Exams.Maintain Content Management Server (KNet)Test documentation deliverables.Mentoring Writers on technology and documentation standards and processes.Tools Used: MS Office and NetG and KNet Documentation suites.Notable Clients: Microsoft, HMCo, NetG, KNet Show less

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  VeriSign India Pvt. Ltd

  Jul 2008 - Mar 2009

  Sr. Information Developer

  I was recruited by Resource Weaver for a Technical Writer position at VeriSign India Pvt Ltd. Resource Weaver specializes in Human Resource management and consulting. I was on rolls of Resource Weaver but performed Information Developer duties at VeriSign. My responsibilities included:Develop end user documentation (User manuals and Admin Guides.)Create documentation schedules and plans.Coordinate with the documentation team in U.S.Research subject matter. Self educating using technical documents and product use.Interview developers and testers to extract information.Document in Agile (Scrum) environment.Handle multiple projects and submitting documentation deliverables on specified deadlines.Tools Used: Adobe FrameMaker, Adobe Acrobat, and MS Office.Technical Exposure; Public Key Infrastucture, One Time Passwords (OTP), and Identity Protection.Achievements: Was the lone writer in India. But, started contributing independently within a short span of time. Show less

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  Huawei Technologies India Pvt. Ltd

  Apr 2009 - Sept 2010

  Project Leader

  Worked as Project Leader from April, 2009 to September, 2010. My responsibilities included:• Develop platform documentation for secondary developers. Handled multiple projects and submitting documentation deliverables on specified deadlines.• Research subject matter. Self educating using technical documents and product use. Interview developers and testers to extract information.• Test documentation deliverables and maintain Continuous Integration (CI) Server.• Document in Agile (XP) environment.• Conduct interviews for recruitment.• Mentor Writers on technology, Agile environment, and documentation standards and processes.Tools Used: Robohelp (X7), ANT Scripts, MS Office.Technical Exposure: SIP, Sliding Window Protocol, Cloud Computing, SNMP, XMPP etc.Awards: Received Best New Comer and Best Team Player award. Show less

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  Juniper Networks Pvt. Ltd

  Nov 2010 - Aug 2018

  Worked as Information Development Manager from January, 2017 to August, 2018.Managed a team of 11 members (fulltime).• Successfully hired, trained, managed, and retained a team of highly competent technical talent that set new benchmarks in producing customer-focused and high-quality content. Was instrumental in developing a strong, motivated, cohesive, and highly productive team that handled multiple assignments successfully.• Estimated efforts, created documentation development plans, collected and maintained metrics, and reported status to cross-functional teams and senior management.• Staffed new development projects and worked closely with PLMs, marketing, development, testing, and other cross-functional teams.• Managed the development and maintenance of documentation sets for multiple hardware and software products that consist of technology overviews, release notes, installation guide, quick start cards, online help, posters, command reference collections, configuration guides, pathway pages, network configuration examples, and instructional videos. • Contributed to the overall content portfolio and information architecture of the company by participating in organizational initiatives. For example, tailored content strategy according to usage trends and data from analytics and user experience evaluation.• Maintained quality of content by monitoring customer and stakeholder feedback and ensuring defect fixes are done within mean time to resolution (MTTR). Also, set up quality processes and ensured their compliance for successful TL9000 certification.• Created a task force for technical skills upgrade; organized training sessions aimed at delivering Juniper technical certifications.• Designed and implemented automation tools that increased the productivity of the team. Show less Worked as Information Developer from November, 2010 to December, 2016. My responsibilities included:• Plan, design, develop, edit, and publish documentation for M, MX, and T series routers.• Handle multiple projects and submit documentation deliverables on specified deadlines.• Develop/update and publish documentation set that included release notes, administrator’s guide, installation guide, configuration guide, and deployment guide.• Create/review documentation plans, track documentation projects, interact with cross-cultural teams, and impart performance-oriented training programs.• Research subject matter. Self educate using technical documents and product use. Interview developers and testers to extract information.• Test documentation deliverables.Tools Used: Abortext Editor, MS Office, Camtasia Audacity.Technical Exposure: JUNOS, Sikuli, Python Script, Auto Hot Key. Show less

  • Information Development Manager

    Jan 2017 - Aug 2018

  • Technical Publisher

    Nov 2010 - Jan 2017
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  Rocket Software

  Nov 2018 - now

  Information Developer - III

  My responsibilities include:• Architect the overall product documentation solution.• Ensure cross-team coordination by working with product managers, development, QA, and other stakeholders.• Plan documentation effectively by developing doc plans from agile stories, maintain schedules and share documentation status with stakeholders.• Install product builds, teardown prototype machines and test functionality against the documentation for improving the usability and technical quality.• Edit documentation for completeness, style, and accuracy.• Manage information development related project inventory, capacity utilization, and maintain team related information.• Contribute to process improvements and automation efforts.• Mentor junior writers. Show less