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Dina Tulchevska

Dina Tulchevska

Multi-play service desk employee

Followers of Dina Tulchevska902 followers
location of Dina TulchevskaAmsterdam, North Holland, Netherlands

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  • Timeline

  • About me

    Training & Enablement Manager

  • Education

    • Dnipropetrovs'k National University

      1994 - 1999
      BSc Diploma in History and Sociology

    • Sabancı Üniversitesi

      2006 - 2006
      Bachelor's degree Exchange student - Economics

      Activities and Societies: Photography Exhibition at FASS Art Gallery Exchange program with courses in Marketing, Advertising, Photography.

    • Vrije Universiteit Amsterdam (VU Amsterdam)

      2007 - 2009
      MSc Marketing

      Specialization: Cross-cultural marketing and strategy Master thesis: “Contemporary female response to gender role portrayals in advertising: a cross-cultural study of the Netherlands, Turkey and Ukraine”

    • Vrije Universiteit Amsterdam (VU Amsterdam)

      2003 - 2007
      BSc Economics and Business

      Bachelor thesis: “The influence of gender, culture, and acculturation on the attitude toward gender stereotyping in advertising”

  • Experience

    • KPN

      Feb 2007 - Jul 2007
      Multi-play service desk employee

      Responsible for coordination of the first line service to restore customer satisfaction and the quality of VoIP calls.

    • Hip4kidz

      Jan 2008 - Aug 2012
      Freelance Photographer

      Freelance photographer specialized in portrait and fashion photography, experienced in photo retouch (Photoshop).

    • Sieben&Co

      Oct 2008 - Nov 2008
      Administrative employee

      Sales assistant, in charge of administration and product stock.

    • Rai Amsterdam, Jaarbeurs Utrecht, Senselab

      Oct 2008 - May 2010
      Event Hostess

      Provided all-round support to international organizers and visitors at Global Exhibitions: over 100 events and more than 300k visitors per year. Event photographer. Translated to Russian, Ukrainian, Dutch, and English.

    • Reed Elsevier

      Jun 2010 - Mar 2011
      Web Marketing Specialist

      Responsible for execution of the email marketing campaign:- Programming marketing emails (HTML, WordPress) and campaign deployment- Analyzed page visits report in Google Analytics- Translated the campaign results into meaningful recommendations for marketing management- Managed internal web content and newsletter

    • Elsevier

      Jul 2011 - now

      Coordinating pre-and after-sales processes related to customer subscription to Elsevier products. A&G, HS, and Corporate institutions (Salesforce, CRM).• Working closely with the customers, sales, and internal stakeholders (finance, legal, entitlement, operations depts) to ensure smooth and timely closure of the new business and renewals. • Optimizing customer's journals subscription portfolio by data analysis, reporting, and consulting.• My other responsibilities include tender coordination, final invoicing, notary/legal support, data quality, training, and coaching new team members. Show less

      • Training & Enablement Manager

        Apr 2022 - now

      • Account Support Coordinator

        Mar 2013 - Apr 2022

      • Customer Marketing Coordinator

        Jul 2011 - Feb 2013

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Dina Tulchevska
      A Gold Medal for Excellence in Learning, secondary education. Lenins'ka Secondary School, Dnipropetrovsk region, Ukraine Sep 1994

  • Volunteer Experience

    • Fundraising volunteer, translator, editor

      Issued by PUBLIC ORGANIZATION "DNIPROVSK CITY ORGANIZATION OF ANIMAL PROTECTION “FRIEND” (NGO) UKRAINE on Mar 2017
      PUBLIC ORGANIZATION "DNIPROVSK CITY ORGANIZATION OF ANIMAL PROTECTION “FRIEND” (NGO) UKRAINEAssociated with Dina Tulchevska