Alexander Jobe

Experience

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  North Kansas City Schools

  Oct 2005 - Aug 2006

  IT Intern

  Worked with a team of other interns installing software, hardware, and upgrading old computer labs. Ghosted, and reformatted over 2000 hard drives to serve as a means of giving students home computer access. Set up and took down computer labs and maintained strict supervision over inventory in each of those labs.

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  Northwest Missouri State University

  Sept 2006 - May 2009

  Helpdesk Support

  Oversaw the operation of hardware and software for students using the computer lab. Responsible for computer security, removed viruses, recognized, troubleshoot, and reported technical issues through a ticketing system in a lab consisting of thirty computers. Assisted ESL students with questions regarding computer software.

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  Vail Resorts

  Dec 2010 - May 2011

  Ski Instructor

  Taught children (7-14) how to ski at Keystone Resort.

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  River Runners Colorado

  May 2011 - Sept 2012

  Raft Guide

  Guided people safely down the Arkansas River in Canon City, Co. Taught people how to paddle, swim to shore and to follow my every command while in the raft. Guided commercial rafts down the Arkansas River, class 2 to 5 rapids. Directed and organized raft trips of up to 50 guests.

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  Independent Contractor

  Sept 2012 - May 2017

  Product Specialist/Brand Ambassador

  Trained on a specific brand to spread awareness of that brand at events nationwide by building excitement, generating a positive experience and engaging with consumers and the public. While educating consumers on new technologies and products, also collect consumer feedback and worked within a team to develop and create effective marketing strategies. Utilized my Spanish skills with every Spanish speaking customer, leading to an increase in sales. Sent to a week long training program in Anaheim, CA to receive Samsung Certification (Laptops, Tablets, Android, Cameras and Phones). Sent to a week long training program in Atlanta, GA to receive Google Certification. Brands Represented• Google • Chrysler • Jeep • Dodge • Ram • Fiat • GMC • Chevy • Kia • Hyundai • Nintendo • Samsung • AT&T • Verizon • T-Mobile • LG • HP • Lipton • Full Throtle • SodaStream • Pokémon Show less

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  Unbound (nonprofit)

  Dec 2013 - Mar 2021

  Helped to move more than 300 projects annually from strategic planning documents to realized marketing campaigns, websites, landing pages, apps, magazines, postcards and anything stakeholders needed. Facilitated the move from an agile workflow to a kanban work ecosystem which allowed the writers, designers and marketers to move more efficiently and to create better solutions for stakeholder needs. Brought in Bynder to solve photo storage issues resulting in more transparency, ease of access for our designers, public relations and customer facing departments. Encouraged workers by acting as a cheerleader and coach, dug deep with stakeholders to truly understand their needs. Recognized for our work in NonProfit Connects Philly Awards for 4 years in a row. Show less

  • Project Manager

    Mar 2017 - Mar 2021

  • User Support Analyst

    Apr 2014 - Mar 2017

  • Bilingual Phone Liaison

    Dec 2013 - Mar 2014
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  Vaco

  Apr 2014 - Jan 2018

  Google Fiber Brand Ambasador

  Educated people about Google's internet and television packages available in the area. Signed new customers up for service events. Captured lead information and followed up via email, text or phone call to make sure that every question was answered. Set up and tore down events promote Google Fiber and to increase brand awareness, unsupervised. Heavy use of salesforce in daily customer interactions in both English and Spanish.

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  Ferrellgas

  Apr 2022 - now

  Senior Information Technology Project Manager

  Lead a dedicated team of Salesforce Developers, SQL Developers, Architects, Security Admins, and Integrations specialists through a wide variety of technical projects. These projects include a migration to a fully functional and integrated ERP, a new instance of Salesforce and a migration of an internally built Demand Forecast system to its own standalone server.Worked across multiple teams from C-suite to Developers, Sales to Communications to outline, define, scope, schedule, and manage projects of varying size and scope.Managed a new Salesforce instance with FSL incorporated to better align with strategic company-wide goals of moving to a fully implemented ERP solution.Responsible for Reporting, managing teams of people who do not report to me, and still ask them to do work.Implemented a new means of doing Accounts Payable and digitizing the process.Worked closely with risk management, legal, safety, and the CEO/CFO to ensure their strategic vision is reflected within the work prioritized and tackled by the IT group. Show less