Experience

• 

  Usu campus store

  Aug 2008 - May 2012

  Customer service representative

  -Performed supervisory duties including departmental scheduling, training, and advising department head on hiring decisions, in addition to duties as “Customer Service Representative”(see below)-Coordinated Student Athlete Book Program and worked with USU Student Athlete Services to improve process efficiency and return of materials for over 200 student-athletes and graduate assistants-Provided in-store, online, and phone-in customer service regarding merchandise sales orders-Created, filled, and maintained online and phone-in customer orders-Supervised mail-in return/refund and textbook buyback programs for Distance Education students Show less

• 

  Usu campust store

  Jan 2014 - May 2015

  Customer service representative

  -Performed supervisory duties including departmental scheduling, training, and advising department head on hiring decisions, in addition to duties as “Customer Service Representative”(see below)-Coordinated Student Athlete Book Program and worked with USU Student Athlete Services to improve process efficiency and return of materials for over 200 student-athletes and graduate assistants-Provided in-store, online, and phone-in customer service regarding merchandise sales orders-Created, filled, and maintained online and phone-in customer orders-Supervised mail-in return/refund and textbook buyback programs for Distance Education students Show less

• 

  Western electricity coordinating council

  Aug 2015 - Mar 2016

  Compliance program coordinator

  -Provide support to all areas of the compliance department as it pertains to the Compliance Monitoring and Enforcement Program (CMEP).-Compile risk assessment reports of the electricity companies -Coordinate travel plans for an audit team of 16 members, prepare schedules, data requests, and presentations-Track feedback reports from electrical companies and provide trend reports to the management team