Noemi Costanzo

Experience

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  Esselunga

  Jun 2015 - Sept 2015

  Bartender
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  Hotel Alcione

  Jun 2016 - Aug 2016

  Receptionist
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  Visual Comunicazione Integrata

  Nov 2016 - May 2017

  Internship as Marketing Assistant

  Preparation of advertising messaging. Market analysis, potential customer analysis. Basic contracts aimed at reaching advertising agreements. Business correspondence. Project assistant between NOA - New Apuano Hospital and Visual Integrated Communication for the installation of advertising spaces inside and outside the hospital:- compatibility evaluation of advertised products with the aims pursued by the Hospital Administration and with the current legislation; preparation of advertising spaces on billboards and digital information panels. Show less

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  Nt Food Spa

  Jul 2017 - Jun 2018

  Marketing and Customer experience assistant presso Nt Food S.p.A.

  - Complaint management in collaboration with Food Quality Department: Answering customer web chats, social media contacts, and emails professionally. Provide resolutions for any escalated customer complaints.- Assist in the management of the production of marketing materials.- Assist in developing content for social platforms (Facebook, Instagram, Pinterest).- Assist in identifying potential new clients.- Food influencer management- Website control and insertion contents. App "NUTRIFREE" control and insertion contents. - Competitor analysis, monitoring gluten-free food industry. Assist in Event planning for new product launches. Show less

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  BROTINI S.P.A.

  Jul 2018 - Nov 2019

  Customer Experience Manager and Marketing Assistant

  - Complaint management: Answering customer calls, webchats, social media contacts, and emails professionally. Provide resolutions for any escalated customer complaints. - Manage a support team of 2 people.- Lead management e lead generation (LeadSpark and Salesforce). - Assist in identifying potential new clients.- Responsible for achieving the goals set by the parent company (Volkswagen) for customer management. - Preparing weekly reports on sales performance by Lead generation. - Created marketing campaigns, including editorial calendars, and managed the progress and web traffic through Google Analytics. - Responsible for the delivery of marketing collateral and literature.- Conducted market and competitive analyses, highlighting opportunities and trends. Event planning for new product launches. - Created and developed contents for social platforms. In charge of company Facebook account for 3 brands (Volkswagen, Audi and Skoda). Conceptualised, produced and expedited newsletters. Show less

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  St Albans Community Bank

  Jan 2020 - Jun 2021

  Volunteer Marketing Assistant

  Create, develop, and execute a marketing plan. Create contents for the Official Website. In charge of company Facebook and Twitter account. Create and develop contents for social platforms. Conducted monthly reporting and weekly monitoring of KPIs. Competitor analysis.

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  Livi

  Aug 2021 - Sept 2022

  Customer Success Manager & Product Specialist

  -Responsible for the Support team and support processes: set up Zendesk as a ticket management system from scratch; create flow for web form and chat support; write and publish FAQ pages & create pre-set answers for support team (in English and Italian);-Recruit and develop a high-performing team;-Manage support tickets: Answering customer calls, social media contacts, and emails professionally. -Provide resolutions for any escalated customer complaints;-Teach customers how to use the Livi Connect platform;-Collect feedback from support calls, surveys, and interviews;-Prioritize and communicate product feedback to the Product management team;-Maintain high customer satisfaction and loyalty constantly improving Customer Success initiatives;-Develop KPIs for the CS Team and report the results regularly, integrating more useful tools.-Analyzed customer data and developed a deep understanding of user journeys and their usage of products;-Consulting with accountants and lawyers to ensure the product complies with Italian invoicing laws;-Prepare documents (in English and Italian) for the Marketing, Sales, and Product teams so that they understand the product and customer experience;-Work closely with the Design team to check that the designed processes reflect Italian billing laws and user requirements;-Work closely with the Product and Development team to solve software application and interface-related technical incidents;-Work closely with the sales management to align on strategies and account opportunities (i.e., opportunities and risks);-Collaborate with the marketing team to ensure the new product's communication reflects customer needs and adheres to the company's policies; Show less

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  Paramount

  Sept 2022 - now

  Customer Experience Manager