Uzair Islam

Experience

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  Hearts international Hospital

  Feb 2022 - Sept 2022

  Information Technology Assistant

  Overview:As an IT Support Engineer, you will be responsible for overseeing the IT and network infrastructure of multiple branches of banks, ensuring smooth operations and resolving daily complaints and updates. Your role will involve providing technical support, managing network infrastructure, and implementing updates to optimize performance and security.Responsibilities:Technical Support:Serve as the primary point of contact for resolving IT-related complaints and issues from bank branches.Provide timely and effective technical support to address hardware, software, and network problems.Troubleshoot and resolve issues remotely or on-site, ensuring minimal disruption to banking operations.Network Infrastructure Management:Oversee the configuration, maintenance, and monitoring of network devices, including routers, switches, and firewalls.Perform regular audits and assessments of network infrastructure to identify vulnerabilities and areas for Branch Coordination:Liaise with branch managers and staff to understand their IT needs and challenges.Coordinate IT-related activities and updates with branch personnel to ensure alignment with business objectives.Conduct regular visits to bank branches to assess IT infrastructure and address any on-site issues or concerns.Upgrades and Updates:Plan and execute updates and upgrades to IT systems and software to improve performance and security.Coordinate with vendors and service providers to implement necessary upgrades and patches in a timely manner.Test and validate updates before deployment to minimize the risk of disruptions or compatibility issues.Documentation and Reporting:Maintain accurate records of IT complaints, resolutions, and updates for each bank branch.Generate reports on IT performance, system uptime, and incident resolution metrics for management review.Document IT infrastructure configurations, procedures, and best practices to facilitate knowledge sharing and future troubleshooting. Show less

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  HBL - Habib Bank Limited

  Sept 2022 - Dec 2023

  Information Technology Support Engineer

  Overview:As an IT Support Engineer, you will hold a pivotal role in overseeing the IT and network infrastructure across 30 branches of the bank. Your primary responsibility will be to ensure the seamless operation of IT systems and resolve daily complaints and updates efficiently. With a focus on providing exceptional technical support and maintaining robust network infrastructure, you will play a crucial role in supporting the bank's operations.Responsibilities:Technical Support:Act as the central point of contact for addressing IT-related complaints and issues from all 30 branches.Provide prompt and effective technical support to resolve hardware, software, and network problems.Utilize remote access tools and on-site visits to troubleshoot and resolve issues, minimizing disruptions to banking operations.Network Infrastructure Management:Oversee the configuration, maintenance, and monitoring of network devices across all branches.Conduct regular audits and assessments of network infrastructure to identify vulnerabilities and ensure compliance with security standards.Implement robust security measures to safeguard sensitive banking data and prevent unauthorized access.Upgrades and Updates:Plan and execute upgrades and updates to IT systems and software across all branches to enhance performance and security.Coordinate with vendors and service providers to implement necessary upgrades and patches in a timely manner.Conduct thorough testing and validation of updates before deployment to mitigate the risk of disruptions or compatibility issues.Documentation and Reporting:Maintain comprehensive documentation of IT complaints, resolutions, and updates for each branch.Generate regular reports on IT performance, system uptime, and incident resolution metrics for management review.Document IT infrastructure configurations, procedures, and best practices to facilitate knowledge sharing and ensure consistency across branches. Show less

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  Emerging Systems

  May 2024 - now

  Resident Engineer

  I am currently responsible for designing, deploying, and configuring a comprehensive network infrastructure for a multi-year project using Huawei equipment, ensuring optimal performance and redundancy with both copper and fiber connectivity.Developed network designs supporting IP CCTV cameras, access points, core layer 3 switches, SMD, servers, routers, and firewalls. Integrated access control and wireless control systems into the network architecture.Oversaw the deployment of network infrastructure, ensuring efficient installation and configuration of devices. Implemented copper and fiber connectivity solutions, ensuring high performance and reliability.Planned and executed the cabling infrastructure for copper and fiber connections, adhering to industry standards and best practices. Conducted testing and validation of installed cables to ensure optimal performance.Provided ongoing maintenance and support for the network infrastructure, implementing optimization strategies to enhance performance. Ensured network redundancy to minimize downtime and enhance reliability.Configured desktops and laptops for end-users, ensuring seamless network integration. Installed and configured IP phones, printers, and access points for robust wireless connectivity.Managed firewalls to ensure network security and regularly updated devices to protect against vulnerabilities. Monitored network traffic and implemented security measures to safeguard against threats.Maintained detailed documentation of network configurations and changes. Provided regular reports on network performance and issue resolutions.This project highlights my expertise in designing, deploying, and maintaining complex network infrastructures, ensuring high performance and security. Show less