Federica Scuto

Experience

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  Ibis Bristol Centre, Accorhotels UK & Northern Ireland

  Sept 2014 - Aug 2016

  Front of house

  • Guest Services: Welcomed guests and ensured their needs were met.• Customer Loyalty: Built friendly, personalized relationships with guests.• Admin Tasks: Planned and organized daily tasks, handled complaints, and assisted with reports.• Quality Focus: Met quality goals in guest experience, GOI, and customer service.

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  Ibis Styles St Andrew Square Edinburgh, Accorhotels Uk & Northern Ireland

  May 2016 - May 2017

  Customer shift leader

  • Guest Services: Welcomed guests and ensured their needs were met.• Training & Induction: Trained new and existing team members.• Revenue Optimization: Maintained relationships with neighbouring hotels to maximize revenue.• Product Knowledge: Upsold hotel services and F&B products.• Achievements: 3rd place in the Olympics challenge for guest service improvement, achieving a reputation Performance Score of 86.• Quality Focus: Ensured quality goals were met in guest experience, GOI, and customer service. Show less

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  Ibis Bristol Centre, Accorhotels Uk & Northern Ireland

  Jun 2017 - Feb 2019

  Team Leader

  • Team Management: Led and trained a team of 12.• Operational Presence: Ensured excellent guest experience in reception and F&B.• Guest Feedback: Managed reviews and scores on Trustyou/Tripadvisor.• Admin Supervision: Oversaw commissions, reservations, no-show consolidation, banking, and discrepancies.• Health & Safety: Coordinated with Maintenance and Housekeeping to ensure high level of standards.• Time Management: Delivered tasks on time and ensured audit compliance.• Cost Optimization: Supported GM in stock monitoring and cost reduction.• Duty Management: Covered AGM duties during absences.• Performance Management: Focused on team development and follow-up. Show less

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  Ibis London Canning Town, Accorhotels UK & Northern Ireland

  Feb 2019 - Jun 2021

  Assistant Business Manager

  • Team Management: Supervised and trained 20 employees, including 4 Heads of Departments. • Operational Leadership: Led by example, focusing on guest and team experience. Cultivated a positive and productive work environment through effective team leadership, coaching, and training programs.• Financial Procedure: Managed provisions, pre-closure accounts, and forecasts. Assisted GM with budgets and financial processes. • Revenue Growth & Profit maximization: Engaged in revenue management and proactive sales. Handled group quotations, RFPs, contracts, and rate monitoring. Increased profitability by executing cost-control initiatives and implementing revenue-enhancing strategies.• Audit Management: Streamlined administrative processes to boost efficiency. Oversaw commissions, no-show consolidation, banking, and audit compliance.• Customer satisfaction: quality targets exceeded by boosting service culture, motivating the team and setting new more effective operational procedures. Show less

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  Accor

  Jun 2021 - Jul 2024

  Business Projects Manager

  • Commercial Leadership: Managed a 122-room hotel with F&B retail, focusing on increasing profit margins by driving revenue growth and cost reduction. Managed sales accounts, RFPs, and new contracts. Analyzed P&L statements and provided financial insights; improved 2022 profit margins by 3% vs 2021 and increased 2023 profit margins by 9% vs 2022.• Budgeting & Forecasting: Handled quarterly forecasts and yearly market analysis and budgets; met and exceeded budget targets for 3 years in a row. • Project Management: Planned investments and managed the delivery of a diverse project portfolio including the introduction of a new accounting system, the completion of a complex building refurbishment and the launch of various ESG projects, as part of the Green Key certification progress, such as new energy control application system installation. • Revenue Management: Implemented strategies to improve RevPar (Revenue per available room) by increasing ADR (Average Daily Rate) year on year while maintaining high occupancy levels and exceed RGI (Revenue Growth Index) targets vs competitors. Increased 2022 total revenues by 48% versus the previous year. • Team Management: Managed Heads of Departments, improved communications and collaboration through coaching, investing in training programmes for future leaders development, team building and talents empowering. Oversaw HR processes such as recruitment, induction, retention, payroll management and disciplinary procedures.• Accounting: Supervised accounting processes, invoices approval and budget provisions, reduced errors by 11%.• Compliance: Ensured regulatory compliance and control monitoring; increased compliance results in all audits year-on-year, Health & Safety, Food Safety, Financial, Quality and Brand audits.• Customer Satisfaction: exceeded quality targets and improved online performance score year on year. Show less

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  EFA Engineering Ltd

  Feb 2025 - now

  Commercial Manager