Caio Maciel

Experience

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  Infosec - Data Security

  Nov 2016 - Nov 2019

  Cyber security assisting customers in Brasilia,Brazil to protect their data systems through solutions listed below: Varonis :• Handling support cases, working directly with customers , Sales Engineers and Technical Support Engineer.• Respond daily to customer inquiries in a timely manner.• Provided advanced support and troubleshooting for the Varonis.• Provide customers with timely resolution of technical issues.• Participate of customers meetings to discuss about new projects, business necessities and product best practices.• Conduct remote sessions to assist customers with the troubleshooting and configuration of their internal technical environment.• Responsible for communicating/explaining technical issues with well-versed technical individuals.• Ability to communicate in a high level technical setting with enterprise level organizations.• Troubleshooting skills including the ability to analyze logs , vulnerabilities and reports creation.• Working with incident management in corporate environments, focusing on resolving or supporting decision making focused on Varonis Security modules (DatAdvantage,DatAlert,DataPrivilege and Data Classification Framework)• Active Directory support by demonstrating the map of vulnerability and impact on the environment, forensic log analysis and user behavior.• Creation of files classification policies for LGPD (GDPR) and PCIs.• Analysis of threat models in the environment.• Conducting hands-on product training.• Deployments and upgrades on multiple clients.Symantec : (SEPM and SMG)• Endpoint Protection and Symantec Messaging Gateway. • Work directly with engineering team to quickly solve critical issues.• Proactive assistance focused on business continuity.• Provided advanced support and troubleshooting• Malwares Analysis • Technical documentation provider (as-built, tech articles etc)• Safety policy effectiveness assessment• Risk analysis and threat impact in network environment Exibir menos • Oferecendo suporte as demais ferramentas de Segurança daSymantec. SEPM e SMG.• Ajudar os clientes com questões de produtos, configurações, surtos de malwares, resolução de problemas e melhores práticas de produtos. • Realização de relatórios Proativos em clientes para verificar a saúde eefetividade da solução no ambiente. (SEPM,SMG E VARONIS)• Comprovações de especificações técnicas e documentação de evidências para elaboraçãodo ponto a ponto.• Criação de LAB para simular problemas do cliente. Exibir menos

  • IT Security Consultant

    Mar 2018 - Nov 2019

  • Estagiário - Trainee

    Nov 2016 - Jan 2018
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  Varonis

  Nov 2019 - Jan 2022

  Sales Engineer

  SALES ENGINEER | VARONIS | BRAZIL• Implementation of the Varonis solution in government environments.• Responsible for assisting a Sales Representative and Partners with the technical sales activities in net-new and pre-existing opportunities and shall aid the Company and render it with advice, assistance and systems engineering services.• Responsible for database migrations and technical issues.• Educated customer technical teams on scalable NTFS/share permission structures and data governance best practices.• Developed training materials for internal and customer classroom certification courses and was an instructor in training.• Supported customers, partners, and internal sales teams on technical issues. CUSTOMER SUCCESS | VARONIS | BRAZIL• Develop resources to help clients achieve greater value with the products they own as well as lead them to new products that would benefit their use case.• Managing regular touch points with every customer in the portfolio to gather customer usage and satisfaction information.• Creating customer interaction project plans working back from renewal dates.• Identifying at risk customers, escalating, and coordinating efforts to eliminate risks.• Monitor customer health by tracking product usage and customer satisfaction.• Created the standard Quarterly Business Review template that is used by every account team at Varonis for their presentations.• Manage 15+ strategic accounts to drive retention, renewals, customer satisfaction, and product maturity.• Work with business leaders to understand their needs and map Varonis best practices to customer business requirements.• Manage partner relationship with service delivery and maintain partner quality via training and mentoring.• Communicate regularly with account teams, as well as with other functions such as support, services, and product management to provide feedback and insights. Exibir menos

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  LAYER Tecnologia

  Jan 2022 - now

  Solutions Architect

  •Help with technical screening, presales, and demos. • Proof of technical specifications and supporting documents for preparing for the focus of the project on government.• Handle support cases, working directly with customers.• Provided advanced support and troubleshooting for Varonis, SenhaSegura, Tenable ,Cymulate and Trend Micro/Crowdstrike.• Participate in customer meetings to discuss new projects, business needs and product best practices.