Alexander Wright

Experience

• 

  U.S. Air Force

  Nov 2011 - Jan 2017

  Client Systems Supervisor

  Core Qualifications• Dedicated technician and project manager• Certified Help desk and work orders/ticket systems• Windows Active Directory and Secure Client Configuration Manager • Expert hands-on HP, Dell, Logitech, AMD, NVidia, and Toshiba hardware support• Skillful Microsoft, Adobe, Mozilla, Oracle, and Google software and network support• VOIP and mobile phone management• Microsoft Office Suite and remote administration • Cisco switches, routers, and WLAN devices • Diverse printer and scanner expertise Show less

• 

  ActioNet, Inc.

  Jan 2017 - now

  • Analyzes, logs, tracks and resolves complex to highly complex software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet the client needs of Department of Defense Education Activity – Pacific (DoDEA-PAC). • Performs complex to highly complex troubleshooting to isolate and diagnose non-routine system problems; documents system events to ensure continuous functioning. Develops and recommends course of action and implements as required.• Upgrades system software and hardware components as required to meet business needs. Uses prescribed and/or non-routine protocols and procedures to ensure upgrades are occurring in accordance with established parameters. Dispositions equipment to the Defense Reutilization and Marketing Office (DRMO).• Attends weekly meetings with administration staff in order assess I.T. status of school and determine future needs and processes.• Utilizes standard trouble ticketing tools to record change and problem activities for tracking purposes. • Develops and recommends new tools to management. Recommends new tools as necessary. • Sets up, assembles, installs, configures, reconfigures, and/or modifies, hardware/software at client site for regular or special function use. Show less

  • NIPR/SIPR Systems Administrator

    Jan 2020 - now

  • Administrative Technologist

    Jan 2017 - now