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Simachala Pradhan

Simachala Pradhan

Assistant Manager

Followers of Simachala Pradhan158 followers
location of Simachala PradhanHyderabad, Telangana, India

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  • Timeline

  • Skills

    Customer service
    Management
    Nortel certified support
    Audio codes voice gateways
    Contact center operations
    Remote user support
    Ip pbx
    Private branch exchange
    Session initiation protocol
    H.323
    Voice over ip
    Ccna

  • About me

    To perform well in a challenging environment that offers scope for personal, professional growth & in the process, contribute towards organization growth by committed and high quality work.

  • Education

    • Khallikote College

      2002 - 2004
      Higher Secondary Science A

    • Hadu Sarab High School

      1992 - 2002
      SSC School Education

      Activities and Societies: Gardening

    • Centurion University of Technology and Management

      2006 - 2010
      B Tech ECE

  • Experience

    • Reliance Communications

      May 2011 - Mar 2014
      Assistant Manager

      O&M Voice TelecomRESPONSIBILITIES:•Managing the IT operation for Reliance BPO by providing the technical support to all the RTL GSM (Smart) call centers.•Technical support to the Nortel-Avaya products Contact Center 7.0, CS1000E (Release 6.0) System, Nortel Contact Recorder 7.0, Nortel Network Routing Server6.0, Nortel IVR (PERI3.0) System.•Installing and Configuring Nortel CPPM, MGC, VGMC, MFC, DTI, PRI, MIRAN cards and CCMS and CCMA servers.•Backup & disaster recovery.•Provide the backup plan during the maintenance window or any downtime window.•Daily routine activities like auditing the system, taking the backup of servers and updating the database with the latest details. Show less

    • HCLTech

      Jun 2015 - Oct 2023
      Specialist

      Managing the IT telephony operation for Microsoft by providing the 24/7 technical support to the all Microsoft client sites•Working on Nortel-Avaya PBXs (81c, 61c, CS1000, CS1000E).•Providing preliminary investigation and troubleshooting AudioCodes voice gateways.•Coordinating with Telco and site it for troubleshooting in PRI down issue.•Coordinating Skype for Business issues. Collecting all the details of the issue from user and troubleshooting initially from AudioCodes perspective and redirecting to skype team when necessary Show less

    • LTIMindtree

      Nov 2023 - now
      System Management Specialist

  • Licenses & Certifications