Gauri Grover

Experience

• 

  NIIT Limited

  Apr 2014 - Jun 2014

  Intern
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  Indxx

  Jan 2015 - Jul 2016

  Financial Analyst

  Started my career with Indxx in 2015 and worked on the entire life cycle of an Index including launch, administration, calculation and maintenance.As a Financial Analyst, I conducted in-depth market analysis to identify key features of successful financial products. I analyzed company fundamentals to develop differentiated products and performed competitive market analysis to pitch new index products. My role involved maintaining financial indices and executing back-testing and optimization of indices to align with market success criteria.Achievements: I led comprehensive market analysis that resulted in the successful launch of new products and enhanced forecasting accuracy through advanced financial modeling techniques. Show less

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  Evalueserve

  Aug 2016 - Dec 2019

  Research Lead

  Mid 2016, I diversified my field of experience at Evalueserve within the Quant and Index Research team, providing financial services to one of the largest European investment banks. Worked on the indexing operations tasks including review and rebalancing, adjustments of complex corporate actions, restatement of indices as per the defined policy. Furthermore, diversified my skillset in development of new models and the implementation of various cross-asset portfolio strategies and indices. Also worked on checking the compatibility of new indices with client index calculation engines and assisted the development team with deployment into the respective systems.My collaboration with cross-functional teams enhanced the delivery of outputs, significantly increasing client satisfaction. I successfully managed corporate action adjustments in line with index guidelines, ensuring timely and accurate reporting. Show less

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  Indxx

  Dec 2019 - now

  In my current role as Delivery Manager, I lead business operations and ensure seamless client interactions while fostering long-term relationships. I act as the primary escalation point for high-impact issues, maintaining exceptional service delivery standards. My responsibilities include streamlining operational processes, consistently exceeding project timelines, and achieving service level agreements (SLAs). I provide strategic guidance to senior stakeholders, aligning deliverables with broader business objectives and ensuring all project objectives meet or exceed client expectations. I also track and manage key performance indicators (KPIs) to ensure transparency and accountability across all stakeholder engagements.Achievements: I successfully led a comprehensive due diligence project, ensuring compliance and operational efficiency. I designed and implemented a KPI tracking and SLA reporting system that enhanced client satisfaction. Additionally, I directed financial metrics optimization initiatives, achieving significant cost savings and improving forecasting accuracy. My efforts in managing the migration of an HR tech platform resulted in a seamless transition and enhanced employee engagement. I also introduced automated reporting frameworks that reduced manual errors and improved SLA compliance reporting by 20%. Show less As Operations Lead, I directed cross-functional teams and fostered a high-performance culture through mentorship and goal-setting. I successfully grew the team from 5 to 20 members in the first year, driving recruitment and talent development to support business expansion. I implemented performance management systems that significantly increased team efficiency and employee satisfaction. My role involved managing delivery operations, ensuring seamless client interactions, and aligning project timelines with SLAs. I also developed a risk assessment framework to minimize operational risks and project delays.Achievements: I played a key role in streamlining operational processes, enhancing team efficiency, and consistently exceeding project goals. I collaborated with IT teams to develop methodologies that ensured alignment with business logic and operational goals. My engagement with clients allowed me to tailor solutions based on their specific requirements, leading to successful new index launches. Show less

  • Delivery Manager

    Jan 2023 - now

  • Operations Lead

    Dec 2019 - Dec 2022