Charlotte Lawlor

Experience

• 

  NSL | trusted outsourcing

  Mar 2016 - Nov 2016

  Patient Transport Officer

  Provide transport to patients all over the UK, ensuring all patients are picked up within the dedicated KPI time, and make sure we don't go over our allowance. All vehicles must be checked thoroughly and kept within the infection control guidelines. 100's of people use our transport every day and it is up to us to provide the best service possible.Follow the CQC infection control cleaning guidelines.Carry out thorough checks on each vehicle that is allocated to me.Ensure all stock is present and if not ordered and my allocated vehicle has everything that is required.Keep a professional and dependable attitude when under stress and ensuring there is no deficiency in my performance.Correct use of wheelchairs, stretchers and carry chairs with my manual handling.Discretion when it comes to the patient's notes and medication, making sure all belongings are kept with the patient.KPI's are recorded via our PDA device and written. These are then used in quarterly meetings to discuss where improvements to planning can be made. Show less

• 

  Personal Carer

  Nov 2016 - Aug 2017

  Personal Carer

  Provide personal carer services for a gentleman who had suffered a severe spinal injury, who required daily 24-hour care and assistance with housekeeping and his health. Working with another carer to ensure we provided a personable service, that allowed for our patient to feel relaxed and content with us in his home. Companionship – sharing conversation and spending time together.Personal care – assisting with bathing, dressing, and, when necessary, continence support.Helping with mobility – on occasion assistance was needed getting around the home.Overseeing medication – all according to the client’s care plan.Household chores – help around the home, such as vacuuming or washing clothes.Preparing and cooking meals.Running errands – assisting with tasks such as shopping or picking up prescriptionsOther medical support – booking doctors appointments, nurse calls and taking to hospital appointments Show less

• 

  ISM - The Facilities Services Company

  Aug 2017 - May 2019

  Marketing/Networking/Social Media Coordinator at ISM - The Facilities Company

  Purchase Ledger Management – Process payments, invoices, place orders, raise requisitions and purchase orders. Update the stock control sheet and input any new products that are ordered.Sales Ledger Management – Raise invoices, monitor our aged debtors and request payment date information. Process remittance advice and monitor our income against our monthly bank target. Liaise with clients to clear any invoice queries. Ensure all client spreadsheets are kept up to date with relevant information.Forecast and Financial Review - Input and update all Sales and Purchase forecast information, ready for the monthly sales meeting review. Social media campaigns - Create content for upcoming events and special offers. Continue to work with our IT department to complete the framework for our new website. Monitor and update the new website, including SEO, images, keywords, content, and software updates.Graphic Design - Use of graphic and image editing software, to ensure all content is produced to the highest standard and meets our branding requirements.Company Merchandise - Design company merchandise, to include: Pens, USB drives, Brochures, and Coasters. Check and authorise all proofs from the merchandise supplier.Company Internal Communications - Produce and update the company newsletter and email bulletins. Request information/updates from all departments. Check and proofread content to ensure it’s written to a high standard. Show less

• 

  DHL Express

  May 2019 - now

  Provide customer communications via email and phone regarding our shipping lanes, contact information, heavy weight discount email campaigns.Quarterly newsletter entry from the team, to showcase our teamwork and stories with the DHL Community.

  • Mobile Customer Support Advisor

    Jun 2022 - now

  • Sales Administrator

    May 2019 - Jul 2022
• 

  DHL Express UK

  Jan 2023 - now

  Account Manager