Sanchez Patel

Experience

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  Springboard Coaching Ltd.

  Mar 2008 - Apr 2008

  Work experience

  Composing e-mailsAnswering telephone calls

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  Middlesex University

  Mar 2013 - Jul 2015

  Year one modules -Database Management Systems -Introduction to Business Computing -Understanding People in Organisation’s -Principles of Marketing Year two modules-Database Systems: Design and Online -Business Environment Analysis -Operations Management -Object-Oriented Analysis and Design Year three modules- Strategic Management and Information Systems -Managing Business Projects -Social, Professional and Ethical Issues in IS -Innovation Management Show less

  • Graduate Student

    Oct 2012 - Jul 2015

  • Hindu Society Treasurer

    Mar 2013 - Apr 2014
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  Best Insurance

  Jan 2016 - Apr 2016

  Insurance Paraplanner

  - Preparing technical reports and recommendation- Conducting product research-Preparing and maintaining compliant client files-Preparing Annual Reviews.

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  RiiG Limited

  May 2016 - Aug 2016

  Claims Consultant

  Completed training course on insurance and claims, scored 98% in final exam, achieved Best Student award, and won employment contract. Completed on-site projects in general insurers. Projects have included motor liability claims, credit hire claims, recovery projects and property claims. Also worked on product liability, recruitment, audit work and loss adjusting home visits.

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  Lloyds Banking Group

  Jan 2017 - Oct 2019

  Group operations

  Trained in dealing with vulnerable customers in a specialist team, assisting customers with their unsecured products to come to suitable arrangements for their circumstances. High experience in this area and how to assist these customers at first point of contact.

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  Barclaycard

  Jan 2019 - Oct 2019

  Fraud Analyst

  •Taking live authorisation calls on transactions up to £50,000 at point of sale to identify cardholders•Leasing with the police after identifying fraudulent activity in progress •Identifying accounts that have possible identity theft and account takeovers •Responsible for training new recruits and running induction courses•Dealing with and displaying knowledge on all areas of fraud including online, card, ID and cheque fraud.•Responsible for implementing new systems and processes to limit loss Show less

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  Nationwide Building Society

  Oct 2019 - Jan 2023

  Mortgage Representative

  Handling inbound mortgage queries with strict legislative and data protection adherence Playing a pivotal role in preparing customers for positive mortgage salesEffectively communicating a comprehensive knowledge of Nationwide’s products & servicesAttentive listening skills in signposting and advising clients appropriatelyUsing acquired knowledge of the Mortgage function, and wider business to successfully triage customers. Great attention to details in matching customers individual needs to an accurate/relevant recommendation on products and services Delivery of service that is professional, secure and in line with operational procedures. Maintenance of a great customer experience and member journeyAbility to use various inhouse software and navigate different systems whilst speaking to customers.Enthusiastic and work well with team members. Show less

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  Barclaycard

  Jan 2023 - now

  • Model Risk Oversight Manager

    Jun 2023 - now

  • Risk Oversight Manager

    Jan 2023 - now