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Dauglas Kidake

Dauglas Kidake

Technical support

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location of Dauglas KidakeKenya

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  • Timeline

  • About me

    AVAYA VOICE SUPPORT at MARA-ISON TECHNOLOGIES

  • Education

    • The Kenya Polytechnic University College

      -
      Telecoms Telecommunications Technology/Technician

  • Experience

    • Wananchi Online zuku

      Nov 2009 - Mar 2011
      Technical support

      Field Technical support to ensure that clients are installed and integrated back to NOC and offer remote support to end users

    • MARA-ISON TECHNOLOGIES

      Feb 2013 - Feb 2014
      AVAYA VOICE SUPPORT

      Responsible for Avaya communications control tool for Airtel kenya Project onsite support to ensure that service sla are attained and call center system is stable

    • Tullow Oil Kenya BV, Onelife Consultants Ltd

      Feb 2014 - now
      Field Remote Telecoms Eng

      February 2014 Up to DateResponsible for Tullow Oil's Remote communications and IT support for all their field operations including oil rigs and other operational camps. Ensuring, data, voice and and video surveillance delivered within SLA levels.

  • Licenses & Certifications

    • CCNA

      Cisco