Chloe Kavanagh

Experience

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  ATS Pacific

  Jul 2005 - Nov 2015

  - Assisting the Division Manager with the distribution of work each day- Operating complex, difficult and advanced bookings for our high end key agents using extensive destination & Tourplan knowledge- Working on problem files to resolve issues promptly- Assisting clients and suppliers daily via phone & emails with questions, queries or any problems that arise- Addressing, investigating and resolving complaints on files during & post travel- Working to satisfy the standard guidelines in the FIT Operations manual- Setting the example by attending supplier updates during and outside work hours to increase product knowledge- Assisting staff on a daily basis with their work load and Constantly checking on their work to ensure high quality- Assume leadership of the Division when the Division Manager is on leave Show less - quoting and making bookings on a daily basis as allocated by the Division Manager- all the administrative duties of the job, such as filing correspondence and documentation, on a daily basis- responding to the agent within 24 hours, in line with the agent service agreements - completing daily allocated work within required time frame- taking responsibility to plan and quote itineraries.- booking all services as required for a passenger file and as requested by the agent. Finding and suggesting workable alternatives with other suppliers in the case of un-availability. Tour consultants should also make reasonable suggestions for improvements to an arrangement if needed.- following-up on all new quotes within one week of sending original quote so to maximise the conversion rate of quotes as much as possible.- promptly and helpfully answering the agent’s general inquiries and requests for information or help Show less - Finalising all FIT files ready for documentation (both hotel only and fully documented files) in accordance with the processes and procedures provided. This included:- Running reports to identify the files to work on.- Confirming arrival flight details with Agents, to suppliers and entering in Tourplan- Confirming arrival and departure transfer details with Agents, to suppliers and entering in Tourplan (with pick-up and drop-off details always completed).- Confirming all car hire, cruise, restaurant, day tours and sightseeingdetails with Agents, to suppliers and entering in Tourplan.- Booking coach/ transfer suppliers (as required) on their websites and updating Tourplan accordingly.- Pre packing Self Drive Kits – large supply of kits to be made in low season- Ordering and maintaining stocks of brochures & atlas’ for Self Drive Welcome Kits.- Acting as a back up resource for the company reception- Helping out other F.I.T. Divisions as required during busy periods- Assisting Administration Assistant to clear up after staff functions Show less

  • Supervisor FIT Department

    Aug 2009 - Nov 2015

  • Tour Consultant

    Jan 2007 - Aug 2009

  • FIT Support

    Jan 2006 - Jan 2007

  • Receptionist / Administration

    Jul 2005 - Jan 2006
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  Southern World Australia

  Nov 2015 - Dec 2016

  FIT Destination Specialist