Dewald Badenhorst

Experience

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  SA Underwriting Agencies

  Aug 1999 - Jan 2009

  IT Manager

  SA Underwriting Agencies is a short term insurance underwriter.

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  Telesure Technology Solutions

  Feb 2009 - Aug 2018

  Manage the Telesure Infrastructure Operations and Service Management departments which includes; The IBMi, WINTEL, Networks (Cisco), Storage, SQL environment, Tele Communications (Avaya, NICE, ACME), Operations which includes IBMi Operations, Monitoring of the Infrastructure and Development Services. Service Management Includes 1st and 2nd line Service Desk, IT Procurement, Mail and Print room. Manage the Telesure Infrastructure Operations which includes; The IBMi, WINTEL, Networks (Cisco), SQL environment, Tele Communications (Avaya, NICE, ACME), Operations which includes IBMi Operations, Monitoring of the Infrastructure and Development Services Manage the Telesure Infrastructure and Service Management Operations which includes; The IBMi, WINTEL, Networks, SQL environment, Tele Communications (Avaya, NICE, ACME), Operations which includes IBMi Operations, 1st Line Service Desk Support, Desktop Support, Printroom, Monitoring of the Infrastructure and Development Services, Voice Retrieval and IT Procurement. Manage the Telesure Infrastructure which includes; The IBMi, WINTEL, Networks, Communications, Print Room Managed the Service Desk, Projects, Building Facilities and IT Governance Managed the Business Continuity and Information Security

  • Head: Infrastructure Operations and Service Management

    Oct 2017 - Aug 2018

  • Head: Infrastructure Operations

    Sept 2016 - Aug 2018

  • General Manager: Infrastructure and Service Management

    Mar 2014 - Aug 2016

  • General Manager: Infrastructure

    Nov 2011 - Feb 2014

  • General Manager: Service Management and IT Governance

    Dec 2009 - Nov 2011

  • General Manager: IT Governance

    Feb 2009 - Nov 2009
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  Old Mutual Insure

  Aug 2018 - now

  Head: I.T. Operations

  Manage the operations for 4 environments within Old Mutual Insure. This includes Service Management, Infrastructure, Integration and Application Support. We support 3300 staff members with the majority of the users which are located in Parktown, Durban and Cape Town. We also have 34 branches.Application SupportManage 17 staff members which supports OMI's Oracle Supercluster with the relevant underlying Technologies which includes Oracle, Weblogic, Microsoft SQL, IBM TSM (Backups) etc. We provide support to the internal Solutions Development teams which supports the internal applications for Old Mutual Insure.Infrastructure:Manage 20 staff members which supports OMI's entire Infrastructure. Technologies which we support includes:Telephony - Avaya (PRI and SIP), NICE (Recording)Network - Cisco, Telkom (Voice and Data) and Vodacom (Voice)Storage - HP3PAR and HitachiWintel Compute - HP SynergyVirtual - VMWare and Microsoft HyperVSecurity AWS and OCI CloudService Management:Manage a total of 39 staff members:- 8 1st line Service Desk agents supporting 3200 users.- 20 Field Service Engineers which supports end user equipment- 3 Asset Management staff members which manages the procurement of end user equipment and also our software licensing- 3 Mobile support agents - 1 Incident and Problem Manager.Integration:Manage a Integration team which consists of 10 Integration specialistsI was part of the project team who recently relocated 2300 staff members from our old building in Helen Joseph street in Johannesburg to our new building in Parktown.The project was planned and executed within 8 months.2 awards in 2019:1. Team Award for the Building Move.2. Managing Director Special Recognition Award for my contribution towards the building move and a full data centre move without any complications. This is the top award for the year at Old Mutual Insure.1 Team award in 2020 for being part of the Crisis Management Team during the COVID pandemic. Show less