Michael H. Hamill

Experience

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  Bath & Body Works

  Sept 2006 - Apr 2013

  •Promoted from sales associate to leadership role based on outstanding management skills and ability to coach and train associates on how to quickly establish rapport with customers, up-sell products and build loyal clientele.•Led a staff of thirty, maintained a sales focus and supported leadership team in all aspects of store operations. •Managed open and close procedures, accurate payroll, coached and trained associates; and merchandised visual presentation of products.•Screened and referred applicants to hiring managers in the organization, made hiring recommendations, evaluated applicants based on interviews, and conducted reference and background checks on applicants. Show less

  • Customer Sales Lead

    Jan 2011 - Apr 2013

  • Sales Associate

    Sept 2006 - Jan 2011
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  Chili's

  Mar 2013 - Jan 2016

  Server

  • Acknowledged for ability to deliver outstanding service to customers while maintaining a sales focus; resulted in building loyal guests.• Responsible for delivering exceptional, friendly and fast service by skillfully anticipating guests needs, answering questions about menu selections and making recommendations. effectively communicated with team members to serve food and beverages that exceeded guest expectations.• Selected as staff restaurant trainer based on outstanding communication skills and ability to connect with and inspire diverse personalities. Show less

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  Santa Barbara Catering Company

  Sept 2013 - Sept 2016

  Server & Bartender

  • Delivered outstanding service for various events including weddings, corporate events, galas, auctions, and parties.• Provided services for each event including setup and breakdown, serving guests, and responsible bar service while maintaining company standards.• Designed training tools for service and standards techniques to ensure proper training and reduce event inefficiencies.

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  M Culinary Concepts

  Sept 2016 - now

  • People Operations Manager

    Jul 2024 - now

  • Staffing and Event Operations Manager

    Oct 2022 - Jun 2024

  • Staffing Manager

    Sept 2018 - Oct 2022

  • Staffing and Operations Coordinator

    Sept 2016 - Sept 2018