Alessandro Ardizzone

Experience

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  Visiant

  Oct 2007 - Aug 2011

  IT Consultant

  December 2010 – August 2011WMS Application IT Problem Manager at EMEA level for DHL Supply Chain Solutions (10, Via Vittor Pisani - 20124 – Milano – Italy):• Design and establishment of Problem Management process ITIL v3 compliant involving off-shore 3rd party vendor and EMEA Customers• Design and establishment of governance tools for performance and process KPIs measurement • Leading and facilitating resolution of complex application problem• Acting as escalation point towards Customers in relation to Problem Management areaApril 2009 – December 2010WMS Application IT Product Specialist at EMEA level for DHL Supply Chain Solutions (10, Via Vittor Pisani - 20124 – Milano – Italy):• Development Projects Feasibility Analysis • Collection, Analysis and refining of functional requirements• Functional Design • Organization, Preparation and Execution of Training Programs • Product Community Communication Management• Document Management• Release Planning• Product RoadmappingOctober 2007 - March 2009 Responsible for WMS application IT deployment projects at EMEA level for DHL Supply Chain Solutions (10, Via Vittor Pisani - 20124 – Milano – Italy):• Project Management• Estimate of the IT solution’s costs• Gap Analysis and Functional Coverage• Logistics Processes Analysis • Mapping and Re-engineering of Logistics Processes • Providers Management • Customers Management Show less

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  DHL Supply Chain

  Sept 2011 - Apr 2019

  I am responsible to define, manage and develop the JDA WMS Deployment function within IT MLEMEA Product Management department. My key mission is to drive and accelerate IT standardization in WMS deployment via the delivery of professional services in adherence with company practices and best in class products.My specific responsibilities include:1/ IT Deployment Project delivery based on JDA WMS in MLEMEAResponsible for the delivery of JDA WMS Regional IT deployment services to country BU-ITs. Regional IT Deployment services include:- Scope assessment & IT solution design- IT Service Delivery - Hosting and Application deployment- JDA WMS Configuration- JDA WMS Testing- JDA WMS Training of super-user and operating staff- Customer Release To Production / Cut-Over management and support- Early life support- Transition to the standard support2/ IT Project management for JDA WMS deployment projects in MLEMEAResponsible for the management of JDA WMS deployment projects as per company quality standard. Regional IT Project management services include:- Project definition (including budgeting and resources allocation)- Project planning- Project controlling (budget tracking, scope change requests, de-risking)- Project reporting3/ JDA WMS deployment regional governance (Vendor Management)- Responsible to define, design, implement and control the Regional WMS deployment process and apply governance on it.- Responsible to build and properly maintain the commercial relationships with relevant vendors and ensuring the service is provided according to the agreed levels and quality standards. 4/ Support to JDA WMS Product Management function within IT MLEMEA Product Management departmentResponsible to support JDA WMS Product management providing inputs to feed product roadmap and to create sales collateral. Show less I am end to end responsible of final delivery, quality, availability and continuity of IT services related to WMS application with 100+ instances and 1800+ concurrent users deployed worldwide. I am focused in ensuring that the product performance and service levels are maintained and delivered in line with business & customer requirements. Leading 6 people team I work coordinating below IT areas:o Product Governance - responsible to define, design, implement and control all the operational processes that are needed to grant the governance of the services delivered as part of the application overall operating model. Governance responsibility includes tracking and analysis of financials (costs & recoveries) as well as direct ownership of internal organization so to make proper use of IT capabilities.o Service Design – responsible to identify new business requirements and devise new service offerings as well as to improve existing services catalogue. Service design responsibility focus is on service level management and supplier management.o Service Strategy - responsible to determine which services should be proposed to which customers. Key accountabilities on this area reside on demand management and business relationship management with final goal to anticipate and influence customer demand as well as to build positive relationships with them.o Service Transition – responsible to build and modify new or existing IT services. This includes change management, project management and application development. o Service Operations – responsible to assure the run of all IT services in accordance with contractual agreements in place. o Continual Service Improvement – Leading, proposing and delivering service improvement initiatives in relation to all areas of IT Service delivery o Product Management – responsible to identify and execute the product roadmap identifying new functional requirements from market and customers and keeping a curious attitude to IT trends. Show less Direct responsible of final delivery, quality, availability and continuity of IT services related to WMS application with 100+ instances and 1800+ concurrent users deployed worldwide:• Incidents Management – Assuring incident tickets are recorded, prioritized, tracked, assigned and solved in timely and efficient manner respecting agreed service levels. Managing Customers escalations and owning recovery back from major incidents.• Problem Management – Assuring problem tickets are recorded, prioritized, tracked, assigned, categorized and solved in timely and efficient manner respecting agreed service levels. Assuring valid workarounds are proposed and applied where possible. Assuring permanent solutions are identified, risks/impacts assessed, tested and implemented.• Service Level Management – Owning Service Level Agreement document (towards Customers) and underpinning contracts with 3rd Party Vendor(s)• Reporting – Assuring incident and problem management volumes, statistics and KPI(s) are reported and distributed to Customers and senior management.• Continual Service Improvement – Leading, proposing and delivering service improvement initiatives in relation to all IT Service delivery areas: incident management, problem management, change management and release management. Show less

  • Head of WMS Deployment - IT MLEMEA Product Management

    Apr 2016 - Apr 2019

  • WMS Application IT Product Manager

    Jan 2014 - Apr 2016

  • WMS Application IT Service Manager

    Jun 2012 - Dec 2013

  • WMS Application IT Problem Manager

    Sept 2011 - May 2012
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  Softlab Tech

  May 2019 - Sept 2021

  As a Manager in SOFTLAB S.p.A. I am responsible for the final delivery of IT solutions & services to Customers in company portfolio located in North Italy area. Key functional aspects of my duties are described more in details below.Delivery Management:I am responsible to manage IT professionals to ensure timely and accurate customer deliveries. I oversee daily activities of the delivery team and provide direction and guidance as needed. I perform resource allocations and workload assignments according to delivery requirements and it is my duty to ensure that team maintains high level of competence and operational excellence. I regularly evaluate the performance of team members and determine training needs.Account Management: My responsibilities include developing long-term relationships with Clients in my portfolio (Banking, Insurance and Telco sectors), connecting with key business executives and stakeholders. I liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.IT Pre-Sales:My key responsibilities in this area are: analyze potential markets before product launch, craft sales pitches for sales team, assist sales team in qualifying prospects, provide product knowledge support to sales team and participate in strategy meetings with marketing team. Show less

  • Head of Project Governance & Functional Modeling

    Nov 2020 - Sept 2021

  • Manager - Delivery & Operations

    May 2019 - Nov 2020
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  DHL Supply Chain

  Sept 2021 - now

  I am ultimate accountable for Service Transition processes of strategic and globally owned Logistic IT Solution (WMS and satellite applications) in DHL Supply Chain. I focus on providing IT leadership and governance to ensure new services, service models (i.e. SaaS, PaaS), technologies and platforms are transitioned in line with business requirements and within the scope of service. I play key role in developing and governing the IT service strategy needed for a sustainable Logistic IT Solution transformation in a global landscape. Show less

  • IT Director - Program Management

    Oct 2023 - now

  • Senior Service Manager

    Sept 2021 - Oct 2023