Andre Brown-Richards

Experience

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  CSP Ltd.

  Aug 2017 - Aug 2022

  Working at a prestigious, highly-frequented Event Venue in North London, ensuring pre-planned traffic arrangements for various events are enforced - with the aim of making the ingress and egress process as streamlined as possible for the Client, Venue and attendees. - Developed strong communication skills, as well as a personal passion for creating lasting, positive relationships with various stakeholders/staff working directly for the venue or temporarily during an event; tweaking my communication skills to adapt to different social situations/interactions with stakeholders regardless of the age, gender or ethnicity/nationality- Developed and implemented conflict resolution/de-escalation tactics for the purpose of dealing with irate/difficult stakeholders. Show less

  • Event Traffic Supervisor

    Sept 2021 - Aug 2022

  • Traffic Marshall/Event Steward

    Aug 2017 - Aug 2022
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  Peoples Place Community Partnerships

  Sept 2021 - Aug 2022

  Trainee IT Support Technician

  - Providing IT support to real-world clients working in an Office365 through utilising ConnectWise Manage to triage and resolve support tickets in an efficient, timely manner in an ITIL Framework - adhering to Service Level Agreements. - Providing both in-person and remote assistance with excellent customer service and communication skills (via the Windows Quick Assist + Telephone)- Building on my ability to create a plan of action to address multiple tickets in order of priority by taking into account the severity of the issue at hand, the relevant importance of the client as well as the estimated amount of time required to resolve the ticket - ensuring I am being as efficient with my working hours as possible. Show less

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  Hilldrop Area Community Association

  May 2022 - Aug 2022

  Junior Service Desk Analyst

  I was placed onsite as the first point of contact for a local voluntary and community organisation in Tufnell Park. This was to help revamp their IT systems in preparation for a migration to Microsoft 365, including cloud-based management (Intune/MDM), and more efficient collaboration between users using services such as Teams, SharePoint, and OneDrive. I worked alongside the infrastructure team, as their “eyes and ears” on the ground, to facilitate the mail migration and help move accounts from Gmail to Exchange/Outlook online. On completion of the project, I joined the main Service Desk team in the Islington-based HQ to provide daily remote telephone support to clients from the PPCP Group MSP call centre.- Creating and verifying local and online backups of user data before a major system migration- Performing clean installs of Windows 10 (using an answer file) and applying provisioning package in OOBE.- Answering, logging, and solving calls relating to hardware, software and user understanding issues- Provide user training as required, including induction training for new starters- Resolve tickets through deskside support or remotely via telephone/Quick Assist- Performing daily routine checks to ensure IT systems are functioning properly (network printers, email, - Internet connectivity, OneDrive/SharePoint storage)- Using ConnectWise Manage to triage tickets in-line with SLAs and ITIL, keeping track of my KPIs to ensure that I am working on/responding to tickets in a time-efficient and appropriate manner Show less

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  Ravens Wood School

  Aug 2022 - Aug 2022

  Junior Support Technician

  I Joined the In-House IT Support Technician team at Ravens Wood School to assist with the setup and configuration of 300+ new desktops/laptops. Tasks carried out included:• Inspecting hardware components of old machines to determine whether their SSD/GPU can be reinstalled into other machines before their disposal.• Carrying out Office space migrations (including Daisy-chaining VOIP Telephones and custom peripherals)• Running CAT-5 Ethernet cables through ceilings/walls for a CCTV installation.• Ensuring all classrooms/offices have neat cable management (using trunking when applicable)• Using MDT alongside WDS to carry out the deployments of a preconfigured system image containing the correct Windows OS edition, necessary group policies and injecting the correct drivers for the different desktop models and peripherals used within the school by different departments and stakeholders. • Using WASP Asset Management software to correctly name, categorise and label every machine on-site for the purpose of having an organised list of the state and location of all computers managed on site.• Performing manual driver installations through Device Manager by pointing to a mapped drive containing any missing drivers not installed during the WDS system image deployment.• Quality checking CAT-5 ethernet cables currently being used – cutting away any damaged parts of the cable before re-terminating the cable with an RJ-45 connector Show less

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  The Food and Drink Federation

  Sept 2022 - now

  IT Systems Support