ATUL SINHA

Experience

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  HCL Infosystems Ltd

  Sept 2007 - Jul 2011

  NETWORK ENGINEER

  Worked in various roles from Network engineer to team lead for HCL Infinet Ltd (ISP arm of HCL Infosystems Ltd.). Major responsibility include as SME for all WAN connectivities for Corporates and HCL Infinet own POPs. Worked as SPOC for one of major Stock Exchange in India. Installation, Monitor, troubleshoot and rectify various backbone connectivity of Data Center of the Stock Exchange having SLA of 99.999%. Responsible for customer experience, Telecom provider management, Data Centers and on-site Service Desk management. Planning and execution of long term stability plan. Show less

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  Airtel

  Jul 2011 - Jul 2012

  Senior Executive

  Worked as an individual team member in Bharti Airtel CFM, to troubleshoot all the IP/MPLS and internet related issue for Enterprise Serviced customers. Ensure customer communication, Ticket Resolution, RFO, RCA as per defined process and SLA.

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  Accenture in India

  Aug 2012 - Jun 2015

  Team Lead

  Mentored a team of 5 Network Engineer responsible for managing global network connectivity for Bharti AES and Global Business customers. Actively worked with 150+ telecom providers across globe for the connectivity requirement of Bharti Airtel Customers which include IMPLS, IPLC, MBIC and Internet circuits of various capacity.Work closely with Incident Management, Problem Management, Planning and NOC teams for Traffic Shifting/re-routing during major cable system failure or performance degradation, RCA and permanent resolution of escalated and repeat cases. Show less

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  HCL Comnet Limited

  Jun 2015 - Oct 2017

  Senior Specialist

  Worked as an Operation Manager handling a dedicated service desk for one of Indian MNC Conglomerate having operations in 40 countries.Responsible for Customer experience, SLA and Vendor Management.Accountable for day to day operation of SD, with respect to the parameters like MTBF, MTTR, Productivity, High Case Age, Bad fix etc., within the defined process.Responsible to trace the training requirements for engineers on specific technologies based on the case volume, problem scenarios and resolution trend. Show less

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  AT&T

  Nov 2017 - now

  Technical Sales Architecture

  Working with AT&T India on a third party payroll as a pre-sales solution consultant for a major SI on their own infrastructure need and of their clients. working on major OEMs like Cisco, Juniper, Arista, Aruba, Fortinet, etc for clients organic growth requirements as well as green field and brown field opportunities. Creating BOM/BOQ, Solution and Presentation documents along with commercial proposal for all market including APAC, US & EMEA.Additionally working on reporting, analysis and projections. Show less