Amritha Reddy

Experience

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  Absa

  Nov 1995 - Jun 1997

  Supervisor
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  Discovery Health & Fitness

  Sept 1997 - Mar 2010

  To analyse data in order to identify problems, and to take the lead in designing and implementing custom solutions. A self-starter that looks for work. Synthesize complex data into actionable insights and translate these into discrete interventions. Digest technical information and relay in plain language. Work in a cross functional team. Operate at strategic, tactical and operational levels. Identify best practice methodologies and make them suitable for the environment The oversight and management of staff (nurses) in case managing of extended length of stay in lieu of hospitalisation. Building relationships with hospital networks and specialists enrolled on the Discovery Network of Doctors Managing a team of multi-skilled contact centre staff specialising in HIV, Oncology and Chronic Illness Benefits. Ensuring that service levels were met and staff adequately skilled to deliver exceptional service. Leading a ring-fenced team in servicing corporate government clients in the billing administration of the schemes. A member of the core team in bidding for the administration for Government Employer Medical Scheme (GEMS)

  • Functional Head : Contact Centres

    Jan 2009 - Mar 2010

  • Operations Manager : Hospital Services

    Jan 2008 - Feb 2010

  • Service Manager – Medical Management Contact Centres

    Apr 2007 - Jan 2008

  • Service Manager

    May 2006 - Apr 2007

  • Service Operations Manager : Goverment Business

    Jan 2004 - Apr 2006

  • Assistant Manager : Premium Billing Services

    Mar 2001 - Dec 2003

  • Team Leader : Debit Order Premium Billing

    Mar 2000 - Feb 2001

  • Portfolio Administrator: Premium and Billing

    Sept 1997 - Feb 2000
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  Standard Bank Group

  Apr 2010 - Jul 2019

  Providing financial crime control detection and prevention capability & thought leadership whilst enabling the mitigation of financial crime risks. Enabling the Bank to maintain the impact of financial crime within acceptable risk parameters, whilst adhering to financial, compliance and regulatory requirements, to foster the confidence and trust of our Customers and stakeholders and to keep our Bank and our Customers money and assets safe.People management - Providing effective leadership to large centralised operational teams and achieving industry best practice within fraud operations . Building a sustainable, pro-active and multi-skilled team capable of consistent and efficient execution of the prescribed policies and procedures against all fraud disciplines in order to achieve the strategic objectives.Developing and preserving organisational culture, values and reputation with all customers, suppliers, partners, regulatory/official bodies and employees.Building and leading an effective and cohesive management team in consultation with Human Capital & implementing effective succession planning and retention strategies. Managing the performance of all heads of departments within the division through the formal performance management system, promotion of employment equity and transformation, self-development and continuing personal developmentCompilation and Management of Divisions budgetsSetting of the Fraud Operational Losses annual budget across all fraud disciplines.Performing effective partnering and relationship building with Product Executives and Teams by standing shoulder to shoulder as trusted risk advisors.Lead in Payment Card Industry Data Security Standards (PCI DSS Compliance) for Fraud Risk Management.Participant and contributor to the Enterprise Risk Management Framework for the Group. Show less Responsible for providing effective leadership to a large centralised operational team. Work towards achieving industry best practice within fraud operations by building a pro-active and multi-skilled team: *Service Level Management (SLA's, alerts actioned, recoveries processed) Service Level Reporting, root cause analysis and problem resolution *Create, foster and drive a high performing culture which recognises talent and encourages integrity, honesty and mutual respect*Develop plans to meet business objectives and deploy resources effectively on a global level.*Be a contributing member to the Financial Crime Control Management team, contributing to strategic goals and non-operations activities*Collaborate with analytics and support functions within Financial Crime Control to ensure that operational change is consistent with the goals and aims of the broader team globally. *Co-ordinate the planning, budgeting and forecasting process for operational costs, ensuring that the Operations Managers are aware of their overall performance and are advised of any variance from agreed targets*Actively participate in business wide projects in order to represent Financial Crime control management by; evaluating risks and recommending solutions which meet business goals whilst minimising identified risks from an operational perspective.*Execute changes in operational processes based on impact analysis and trends received from Fraud *Decision Management team*Demand management and capacity planning *Balance the needs business partners, priority fraud types based on trends Show less

  • Executive Head: Group Fraud Detection

    Apr 2013 - Jul 2019

  • Head of Group Detection Operations : Group Financial Crime Control

    Apr 2012 - Mar 2013

  • Senior Manager : Credit

    Apr 2010 - Mar 2012
• 

  Silica

  Oct 2020 - Nov 2021

  Fraud Risk Management Specialist

  Enabling Silica Holdings in building and implementing Fraud Risk capabilities and strategies for Asset Management clients.

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  TransUnion

  Nov 2021 - now

  • Senior Director of Fraud Product Management

    Mar 2024 - now

  • Senior Director of Fraud Product Management

    Mar 2024 - Mar 2024

  • Senior Director of Product & Fraud Management

    Nov 2021 - Mar 2024

  • Director of Fraud Product Management

    Nov 2021 - Mar 2024

  • Director of Fraud Product Management

    Nov 2021 - Mar 2024