Agostina Cavallin

Experience

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  Despegar.com

  Jul 2010 - Jul 2011

  Agente de Customer Service

  Give phone support and assist BO department in air pricing request and ticket reissue, revalidation and refunds (QREX). Develop internal procedures and implement post sales customer service trainings.

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  Secretaría de Turismo de la Nación

  Jul 2011 - Feb 2014

  Unidad Ejecutora de Préstamos Internacionales - Area de Fortalecimiento

  Implement, administrate, and monitor the correct execution of projects assigned to the IDB Loans 1648/OC-AR, 1868/OC-AR and 2606/OC-AR. Primavera administrator profile, for project management. Responsible for uploading and updating data to the official website. Work on contract terms for RFP, prepare annual plan, roadmaps and workflows, follow-up on projects and supervise consulting firms for on-going projects.Key tools: Primavera P6 (ORACLE) - MetaControl Project Management / Official website 收起

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  Met Group

  Feb 2014 - Feb 2015

  Departamento de Eventos y Congresos

  Congress pre-planning, venue sourcing, vendors & sponsors negotiation, program & design content preparation (badges, registration, signs), in-situ room assistant & coordination, e-posters supervision, post-congress activities. Coordinate board meetings and manage travel agent activities: all hotel/on-site logistics for attendees & speakers,

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  BCD Meetings & Events

  Feb 2015 - Oct 2019

  Able to be proficient at client retention and potentiate sales of existing clients. Interact with customers and working towards retention goals and objectives, create new processes to connect operational and commercial teams each other. Promote brand names, products and services.Key tools: MS Office/Cvent/Eved/Salesforce/Social Media/Canva Brainstorming and implementing event plans and concepts, budgeting and invoicing, liaising and negotiating with vendors/suppliers, handling logistics, managing branding and communication. Key tools: MS Office/Cvent/Eved/Salesforce

  • Manager Account

    Apr 2018 - Oct 2019

  • Consultant Meetings & Events

    Feb 2015 - Mar 2018
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  BCD Travel

  Nov 2019 - Oct 2021

  Make our clients achieve their desired outcome with our services. Main goals: Customer Onboarding (discover customer desired outcome, make kick-off meetings to present and explain the tool, create engagement and loyalty). Retention & Expansion (renewals, cross-sell and up-sell). Key Tools: Salesforce, MS Office, Decision Source, SAP BW and user SharePoint profile. Main duties: Customized Reports and Commercial oriented projects. Commercial Services EMEA Team. Barcelona based (SP) Key tools: MS Office, Decision Source, Salesforce, SAP BW and user SharePoint profile.

  • Customer Success Consultant

    Nov 2019 - Oct 2021

  • Commercial Services Consultant EMEA

    Nov 2019 - Sept 2020
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  Meetmaps

  Oct 2021 - Apr 2022

  Account Manager

  Meetmaps es un Event Management Software all-in-one que facilita la producción de eventos presenciales y virtuales a través de distintas soluciones para el registro online, la venta de entradas, la creación de apps o la gestión de citas 1to1.

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  World Experience

  Apr 2022 - Apr 2023

  We build unforgettable stories for People, Brands & Sales. We shape teams, we build customer loyalty, we motivate, we generate culture, we promote and build brands, we launch products World Experience is a young and dynamic company dedicated to organize unique experiences.

  • MICE Director

    Aug 2022 - Apr 2023

  • MICE Senior Project Manager

    Apr 2022 - Apr 2023
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  BCD Meetings & Events

  Apr 2023 - now

  Global Training & Optimization Manager