Jennifer Mousso

Experience

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  Unisys

  Jan 1997 - Aug 2005

  Executive Sales

  Marketing and Sales of IT related Hardware and Software of over 3000 discrete major UNISYS portfolio(s) products and/or services to existing and perspective clients both directly and/or on behalf of Unisys business partners.Provide inside sales and Customer Service Support in assigned accounts to leverage ClearPath and related Storage, Payment Systems and grow Unisys ES7000 Enterprise servers sales business. • Assist with pro-active prospecting in new and base users resulting in expanding account coverage.• Provide exceptional customer service assistance throughout the sales cycle with outside sales reps in all phases of the sales cycle.• Participate in internal and client conference calls.• Prepare proposals, price quotes, contracts or other documents.• Submit & Process orders and manage post-sale activities.• Maintain and support Customer service level goals. Maintain ownership of a situation and bring it to resolution to the satisfaction of both the company and the client. Probe calls so they result in a clear understanding of client needs. To demonstrate an understanding for the market segment to the client clearly.Participated in the Project Team relationship with EDS Corporation providing Project Management, Deployment, and field break / fix support to the CalWIN (California Works Information Network) engagement, which was designed to replace the Health and Human Services program for 18 counties within the State of CA. Service support provided to approximately 800 California County locations and 25,500 seats. Unisys’ primary role was to provide system design, certification, hardware procurement for servers and workstations and printers, installation services and maintenance. Unisys also provided the design, procurement and installation services and support for the training environments throughout the State in support of the CalWIN rollout. Total revenue exceeded $10 Million over three years. Show less

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  Lenel Systems International

  Jul 2008 - Sept 2011

  Export Coordinator

  Create and implement export and import compliance policies and procedures for all products sold by Lenel to overseas customers.Manage daily import and export transactions ensuring compliance with all US Government Laws and Regulations. This includes US Customs Border and Protection, USDA, FDA, Public Health, Bureau of Industry and Security, DEA, FAA and possible other government agencies. Prepare formal responses for questions specific to imports or exports.Create country specific standard operating procedures for importing/exporting, including logistics, customs clearance and delivery cycle times. Continually track and maintain changes to regulations and define strategies to avoid potential conflicts.Verify shipment documentation of development compounds for proper valuation, classification, country of origin, and record retention.Receiving / warehouse with UPS, Federal Express shipping duties also includedCoordinate all shipments to international customers with required Export documentationCoordinate pickup and shipment of orders with Freight ForwardersUse of Federal Express, UPS and DHL software and terminals.Maintain warehouse cycle counts and training of new employees.Monthly reports to management Show less

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  Calero Software

  Sept 2011 - Sept 2014

  Account Manager ~ Call Accounting Applications

  Responsible for contacting, qualifying, and growing new Avaya & Cisco Telecommunications Software – Call Accounting PBX business as well as maintain long-term relationships with our resellers and end-user customers. Duties and Responsibilities of the job:• Support Regional Sales Manager with territory sales, goals and team objectives• Meet or exceed activity thresholds pertinent to success in territory• Build and manage individual sales pipeline using exceptional customer service standards• Inbound and outbound account management• Develop and grow dealer/channel relationships• Use consultative skills and technical knowledge to develop and maximize sales opportunities• Up sell and cross sell new products, add-ons, professional services, and maintenance• Provide effective product demos for resellers and directly to end-user customers• Generate sales campaign ideas and be a part of the execution of campaigns• Update reseller and end-user contact information directly in CRM database• Inbound prospect calls and email inquiries Show less

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  Melles Griot

  Mar 2015 - Dec 2017

  Sr. Customer Service Representative

  Melles Griot is the market leader in providing “enabling” optics systems, vertically integrated from components through system design, manufacturing and metrology.Responsible for maintaining large domestic and international optic customers in areas of order entry, account management, MRP planning, and delivery schedules on ordered products. Direct liaison with all customers regarding RMA inquiries, Repair Estimates, Repair Quotes, Contract requirements, Importing/Exporting compliance, MACDs, end-use statements and on-time delivery schedules.Responsible to facilitate all accounting related issues and act as a primary liaison between the corporate office and the internal and external customers we serve - employees, clients and local sales teams.Participate in management meetings and take responsibility for customer service improvement initiatives and other assigned action item.Manage inbound email and calls regarding new products and route to appropriate person. Show less

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  Arnold Magnetic Technologies

  Dec 2017 - May 2023

  Account Specialist

  Arnold Magnetic Technologies is a global leader in manufacturing high-performance magnets, magnetic assemblies, precision thin metals, and flexible magnetic products.As part of the inside sales team, I will be focused on supporting the outside sales team in selling into Aerospace, Automotive, Consumer, Energy and Industrial marketplaces. Responsible for primary contact between the facility and customers in terms of actively contacting customer, quote generation, follow-up, order placement, expediting, and contractual negotiations. Show less

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  TRIOPTICS

  May 2023 - now

  Sales and Customer Service Administrator

  TRIOPTICS | Our measurement and manufacturing systems improve and accelerate the development, production and quality control of lenses, optical systems and camera modules.Headquartered in Germany, we operate internationally with subsidiaries in China, France, Japan, Korea, Singapore, Taiwan, Scandinavia and the USA and distributors in India, Israel, Russia, Turkey, the UK and Vietnam.To keep up to date on our latest activities and products, you may also subscribe to our newsletter: https://trioptics.com/newsletter/ Show less