Raluca Ciobanu

Experience

• 

  Alcatel Lucent

  Oct 2012 - Feb 2013

  Student

  Student - Orange Switzerland -RAN project( 2G & 3G )

• 

  Nokia

  Feb 2013 - Dec 2016

  KPN Network Netherlands - Drive complex outages from a technical side and restore the services in synchronization withthe customers, partners, vendors.- Provide Root Cause Analysis and Define Solution for Problem Tickets.- Provide technical support to 1st level engineers for incidents on SDH Alcatel, SDH Siemens-Marconi, WDM Lucent, and CWDM, DWDM, OTN Huawei.- On call duty for Incident Escalation and technical support.- Act as a Change Coordinator for changes with big impact and risk for customer network.- Involved in Innovation projects, providing support for acceptance criteria, trainings anddocumentation.- Act as a DOA for Team Manager of 1st level engineers, actively involved in teamorganization, resources planning and shift distribution- Work experience with Alcatel , Huawei , Marconi & Lucent vendors Show less -moved on voice team (TDM ) to enlarge knowledge about a real network ; in order to understand the functionality head to tail. -active participation at updating existing documentation -tracking, analyzing and reporting projects issues-attending Customer and Internal meetings-identification of incidents Reason for Outage, Root Cause Analysis, Aggravating Factor, Prevention of Reoccurrence-managing Voice equipments for KPN network / Holland-alarm monitoring, pro-activity and customer oriented;-prompt re solving of faults within the network based on SLA's-identifying management problems and malfunctions in TDM switches;-software troubleshooting and restoration of Ericsson (AXE10) and Lucent (5ESS) equipment;-trainings at Alcatel University: SS7, Switching, Network Control Show less -act as a shift leader to supervise network analysts during their shifts and when critical incidents happen in Customer Network I was responsible for escalation and I was the point of communication between customer and Alcatel .-tracking, analyzing and reporting projects issues-create and log trouble tickets, using Remedy based tools, keep customer informed on trouble ticket progression through appropriate media-resolve first level incidents according to predefined process templates-created templates to improve process within the team-establish goals for new employees and provide the close support to meet them.-dispatch actions to level 2 and level 3 to appropriate parties operations, monitor escalation processes on trouble tickets in relation with appropriate SLA and ticket severity, ensure ticket closure and customer confirmation;-contribute to problems (repetitive incidents) identification and provide information and recommendations for service improvement;-proactively communicate on planned changes that may impact on service level offered to customer. Show less -we took over the KPN project (the Netherlands national network)-3 months I had intense sessions of trainings on transmission domain -I was in direct contact with the client during the takeover-active participation at creating documentation( use case , work instructions and work flows ) based on the technical trainings received and on the OJT ( on job training ) ;all of them were validated by the customer -attended to the ORT (operational readiness test) -learned to use ticketing tool ( Remedy ) , monitoring tool ( Netcool ) and also to work on the network the next vendors : Alcatel , Lucent , Marconiand Huawei . Show less

  • Technical Support Engineer Transmission

    Oct 2015 - Dec 2016

  • Senior network analyst - Voice team ( TDM )

    Aug 2014 - Oct 2015

  • Senior network analyst / Shift leader – Transmission ( SDH /OTN / DWDM )

    Sept 2013 - Aug 2014

  • Network Analyst-KPN Avanti - Transmission team( SDH /OTN / DWDM )

    Feb 2013 - Sept 2013
• 

  Huawei Technologies

  Jan 2017 - Dec 2021

  Network Integration DWDM

  Vodafone Germany- Creating new transmission (SDH & WDM) paths in Cramer 6 & GK tool within a specified terms & SLA. - Making upgrades / changes on the circuits depends on the customer needs and request

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  Vodafone

  Feb 2021 - Jun 2022

  Microwave Planning Engineer

  Vodafone Italy - Microwave link planning and optimization- Path loss analysis and link budget calculation

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  Nokia

  Jun 2022 - now

  - Developed and executed test plans and test cases for 5G software platform - Collaborated with development teams to identify and resolve software defects, improving system stability and user satisfaction.- Conducted manual and automated testing across 5G platforms - mostly web .- Performed regression testing to ensure end-to-end system reliability.- Documented test results and provided detailed reports to stakeholders, offering actionable recommendations to optimize software performance. Show less

  • Feature Owner Leader

    Jan 2023 - now

  • Software Test Engineer

    Jun 2022 - Apr 2023