Sandra Nwachukwu

Experience

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  River State Television

  Oct 2012 - Feb 2013

   Sub-Editor

  • Edit copy, written by reports or feature writers, to remove spelling mistakes and grammatical errors.• Rewrite materials so that it flows or reads better and adheres to the house style.• Ensure that a story fits a particular word count.• Write headlines that capture the essence of the story or are clever or amusing depending on the style of the publication.• Proofread complete pages produced by other sub-editors typically using the main basic proofing symbols.• Crop photos and decide where to use them for best effect and write picture captions.• Work to page plan to ensure that the right stories appear in the correct place on each page.• Liaise with reporters, journalist and editors. Show less

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  Jekok Nigerian Limited.

  Jan 2020 - Sept 2020

  Warehouse Supervisor

  • Completing and submitting paperwork.• Run report and account for items used.• Purchasing brewery items and other necessary merchandise.• Make sure all cash has been counted, logged and deposited.• Schedule shift for employees.

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  First City Monument Bank Limited

  Jun 2021 - Mar 2022

  Direct Sales Agent (DSA)

  • Sell the bank products proactively to new/prospective customers.• Identify and understand the need of a customer• Obtain relevant documents on all bank products sold e.g. identity document, business registration document etc.• Ensure timely submission of weekly sales activity reports.• Participate in weekly/monthly sales performance review meetings.• Ensure accuracy of all bank forms and documents executed by the customer.• Update call memo on a daily basis.• Ensure timely processing of all initiated customer transactions, with specific emphasis on account opening and cheque issuance.• Ensure assigned sales target and budgets are met.• Participate in tactical sales/marketing activities. Show less

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  First Bank of Nigeria Ltd.

  Mar 2022 - now

   Customer Experience and CRM Application Support

  Application Support:• Implement CRM strategies, programs, report requirement and list views.• Ensure all data fields are correctly populated at all times.• Identify, correct and communicate errors made by system users.• Collect data consumer insights concerning CRM programs and the business.• Analyze potentials issues and determine solutions for end users.• Provide central point of contact for all change requests and system alterations.• Prevent unauthorized access by ex-employees etc.Help Desk Administration:• Provide support by troubleshooting and solving user or system issues whilst responding in a timely fashion.• Serve as the liaison between the sales and technical teams in executing the bank’s customer relationship management strategy.• Build custom reports and user-specific dashboards as required.Training:• Develop, maintain and enhance training materials and user documentation.• Conduct CRM training programs for staff.• Instruct new users on the application and train existing users on the best practices and new functionality. Show less