Dan Eddleston

Experience

• 

  Fitness First Australia

  Jan 2009 - Jan 2014

  Dual Club Manager

  As a Dual Club Manager I was responsible for overseeing all aspects of operational management of all areas of the two facility's. During my time I was able to deliver notably strong business performance. I was also able to maintain strong cost and operations controls to drive lean operations and markedly strong performance in respect to compliance with company policies and standards, and have regularly exceeded industry and company benchmarks for EBITDA and member retention. I have also been proud to foster the development of strong leaders through close coaching and clear succession planning. Show less

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  YMCA NSW

  Jan 2014 - Jan 2020

  • Develop and cascade the companies strategy and vision to employees, partners and customers to maximise value through coaching, building positive relationships and delivering efficient and effective operational practices • Utilise sales and membership expertise to achieve and maintain the variety, quality and effectiveness of all customer experience • Review the operations of the customer service processes to ensure they are run efficiently and also in line with YMCA NSW’s guidelines• Develop and submit the required operational reporting, including monitoring and compliance checklists and management reports. The development of products and services with new characteristics that offer new or additional benefits to our customers.. Lead the development and execution of retention and customer experience strategies to enhance business performance of all the ACT sites. Designed and implemented retention saving strategies based on fitness and visitation leading to a greater cancellation saving performance of >35% Show less o Currently working with YMCA NSW and ACT Government on the management of the Canberra Olympic pool. o Providing leadership and management to the business and fully responsible for the day- to-day running of all departments. Focused on developing programmes that deliver efficiencies and playing a leading role in the mobilisation, development and implementation of robust operational processes.o Develop, manage and monitor budgets to ensure that centre objectives are achieved within budget allocation and set timeframeso Through planning processes, ensure that individual and team goals and objectives are set which align with organisational performance and strategic objectiveso Actively promote the centre and it programs and services consistent with the Governments strategic goals and industry directions and manage the public image and profile of the centre within the communityo Cooperate and comply with the requirements of all ACT Government policies and procedures and any actions taken by the Government to comply with relevant Acts and Regulations.o Develop and lead the business strategy and utilise industry experience to ensure that the centre delivers best practice with regards to customer experience, safety and risk managemento Lead a positive, inclusive culture that values and develops people, promotes high performance and is customer focussedo Develop mechanisms for collecting, reporting and analysing the centres data for strategic planning and continuous improvement opportunities Show less As Frontline Manager I am responsible for all front of house duties such as sales and memberships for prospective members and continually meeting existing member’s expectations when they visit the Centre. The Centre is contracted to the ACT Government therefore I am obliged to abide by their regulations yet strive to create and initiate new and exciting ways to discover further avenues to promote the facility and attract new members.At YMCA I am responsible for the acquisition and retention of all various types of Memberships that we offer. I am in charge of all initial enquires via email, face to face or over the phone. In conjunction with our marketing manager, together we look at strategies and ideas to attract Members and also ensuring the services and programs we provide are of a high standard to meet and exceed our Members expectations.I determine monthly and daily targets and lead and support a team of Member Service Officers to achieve these targets but also uphold our high level of customer service. I must display strong leadership qualities to ensure that KPI’s, standards and procedures are adhered to by staff.Key skills needed for my role are my ability to multi task, be extremely well organised and be able to work well under pressure. Communicating effectively to staff, members, guests, contractors and VIPs are paramount to the position.I am also responsible for the daily banking, end of month reporting for the ACT Government, payroll for my departments, WHS, HR and development of strategic business plans, strategic marketing plans and operational plans.I have also mentored staff from various other sites including Eurobodalla and Goulburn Show less

  • Area Customer Experience Manager

    Aug 2017 - Jan 2020

  • Centre Manager

    Jan 2015 - Aug 2017

  • Frontline Manager

    Jan 2014 - Jul 2015
• 

  Canberra Southern Cross Clubs

  Jan 2020 - Nov 2020

  General Manager Health and Wellness

  • External relationship development: cultivating, managing and growing existing relationships with external stakeholders and industry partners to secure and expand recurring revenue streams• Ensure high level operational efficiencies within the business units.• Develop and propose expansion of swim school operations.• Analyse strengths and weaknesses in the sales process and implement training to improve sales performance KPIs.• Assist in monitoring agreed standards for all owned and operated Health and Wellness business units • Ensure standards, policies, procedures and member requirements are adhered to for clubs located within CSCC venues.• Ensure sales procedure efficiencies at all Anytime Fitness franchises and assist club managers to drive Personal training penetration. Show less

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  VolunteeringACT

  Nov 2020 - Dec 2022

  Operations Manager

  • Work in partnership with the CEO and leadership team to manage the implementation of the business plan, including development of detailed monitoring and performance reports.• Provide HR management including managing policies and processes, contracts, providing advice and ensuring adherence to legislative provisions including WHS.• Drive continuous improvement and innovation across operations through the development, implementation and management of a formal review process for all operational activities.• Assist the CEO in the implementation, monitoring and management of an effective program management framework, including embedding an organisational culture of efficiency and effectiveness and enhanced performance processes.• Undertake contract management including proactively managing relationships with Government funders and sponsors to facilitate organisational objectives.• Oversee the teams’ implementation of effective and efficient member and volunteer engagement and record management.• Provide IT and systems oversight including acting as the system administrator, risk management and business continuity, continuous improvement and problem solving. Show less

• 

  LIVIN

  Dec 2022 - Feb 2024

  General Manager
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  Queensland Police Service

  Feb 2024 - now

  • Research, develop and implement policy, systems and initiatives, aligned to legislative compliance and strategic health and safety systems framework.• Develop and implement project plans and schedules for agreed projects and plan and manage project activities in line with Whole of Government best practice and standards.• Coordinate, control and resolve issues/problems by liaising and negotiating with staff in the QPS health and safety consultative network and other internal and external stakeholders. Show less

  • Principal Project Officer

    Sept 2024 - now

  • Senior Project Coordinator

    Feb 2024 - Sept 2024