Roisin Roberts

Experience

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  Green Bay Media

  Oct 2011 - Aug 2013

  Cover-work Receptionist

  Receptionist for one of Wales' leading Media companies.- Front-of-house skills-Post-Phone calls-Emails-Receipts and petty cash- Arranging transport and logistics

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  FYEG

  Jan 2013 - Jul 2013

  Conference Organizer

  Using the money from the Innovation Challenge (see below), in addition to fundraising from all-over the world, I worked hard as part of the Prep-team to deliver a free five day event for 100 young people from the UK and abroad.- Fundraising- Event planning- Leading discussions- Negotiating-Welfare Officer- Activities Organiser

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  National Trust

  Jan 2013 - Jan 2013

  Assistant to Visitors Experience Manager

  Assisting the VEM in delivering a programme to the public.- Historical research- Management of other volunteers- Activities Leader

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  Leadership & Management Wales

  Jan 2014 - Jan 2014

  Marketing Intern

  - Evaluation report on event feedback- Created processes folder for events- Created spreadsheets on Excel for future evaluations- Networks

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  Templeton LPA

  Apr 2014 - Sept 2014

  Administrative Assistant

  Responsibilities included: Assisting Case Handlers by completing processes on their behalf Data processing Created filing systems Archiving High volume phone calls Correspondence Ordering stationary supplies

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  Dŵr Cymru Welsh Water

  Oct 2014 - Aug 2016

  Currently working with Water Demand Management I'm taking the lead on three projects; Cost and Programme Management, Data Provision Contracts and an Upstream Leakage Project. My first placement saw me transform a tired and impractical Excel report into an interactive, informative Tableau document; making statistical analysis easier, faster and therefore improving on reporting times and reaction to incident time. The two year graduate programme is geared towards becoming an operational staff manager based in Water Services I'll be learning all about how this aspect of the business works, what the operations teams need and from there, how to improve everyone's experience of either working for Welsh Water or being one of our customers. Show less Responsible for creating and executing test scenarios, analysing data, collating data to provide statistics, data migration and data cleansing. Was a ‘super user’ team member responsible to ensure the quality of the Billing solution was acceptable to the business users in the final testing stages of the project. A large part of my job is interacting with other team members to offer advice and guidance on test scenarios. I've also been priviligied to represent the company at an innovation awards ceremony and given a presentation to the CEO of the company. Show less

  • Graduate Trainee Manager

    Sept 2015 - Aug 2016

  • Data Analyst/ Graduate System Tester

    Oct 2014 - Sept 2015
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  Aurora Studios

  Nov 2016 - Nov 2017

  Working closely with the Managing Director in all aspects of the business, it is my responsibility to ensure this new, exciting dance fitness Studio thrives. Co-ordinating on projects, creating new business leads, managing social media and the day-to-day running of the Studio is an interesting, enjoyable challenge. Working front of house at Belfast's brand new and only dance fitness studio my role covers standard receptionist duties as well as social media and marketing, sales and public relations.

  • Assistant Manager

    Jan 2017 - Nov 2017

  • Receptionist

    Nov 2016 - Jan 2017
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  EY

  Nov 2017 - Aug 2019

  Tax Team Assistant

  IMPACT AWARD WINNERNominated by a partner for delivering consistently and being a positive influence on the team during a difficult period.Responsibilities & Skills- Design, build and deliver RPA report systems using Alteryx software (self-taught)- Produce reports designed to inform and advise our clients on tax reporting requirements- Data diagnostics; cleansing and blending to deliver bespoke, detailed and accurate reports- Manage client relationships; meeting with and maintaining positive client relationships by understanding what the clients' need are and how they use our tools to create a more bespoke experience for them- Independent worker; scheduling, prioritising & communicating progress to account managers for a large portoflio- Organised multi-tasker; able to produce reports, manage clients, internal stakeholders, complete admin tasks and positively contribute to the team without a manager This role involves elements of upward managing of senior staff (account managers with conflicting delivery schedules and priorities), over a large client portfolio. It is a fast-paced, high-pressure environment with requirements to report to senior team members, senior company stakeholders and clients. Being able to understand the detail while working towards the long-term goals of the team, I have used my initiative to create process guides, provide learning opportunities between the reporting-technical role and the tax-technical roles so that the team can work together with a better mutual understanding.Often going the extra mile to ensure we can deliver to our clients and win new work; most recently I was part of the team to successfully design and deliver an RFP project that we won, worth £600,000. Show less

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  ASCERT

  Aug 2019 - Apr 2020

  Prevention Support Administrator

  Creating databases for storing and analysing data collected by ASCERT service users in order to prove the effectiveness of delivery to stakeholders and provide useful insights to potential funders. Assisting in designing and delivering these reports.Facilitating with the Strengthening Families program - a course designed to improve communications and problem solving skills within families. Daily responsibilites also include managing front-of-house for the Belfast city centre office, taking high-volume phone calls and administration across a number of ASCERT services. Show less

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  Adecco

  Jul 2020 - Jul 2021

  Regional Operations Support

  - Reporting on and processing data- Supervising large team on quality assurance task for key product - Training; delivering and managing training for project processes- Facilitating candidates through all stages of recruitment including interview and civil service RTW checks

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  Casgliad Cymru / Collective Cymru

  Jul 2021 - Jul 2022

  Reporting & Monitoring Officer
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  Data Cymru

  Sept 2022 - now

  Data Insight & Engagement Officer

  I'm driven by a genuine enjoyment of data and the power and potential it has to improve and inform our daily lives. I'm particularly interested in what it can enable in terms of improving access and inclusion - to bring the fringes into the centre and give voice to the overlooked or unconsidered - and am continually seeking ways to develop my skillset and knowledge in this area. Data Cymru provides a range of data related support to the Welsh Local Government Association and as part of my role I'm enthusiastic about delivering services to local authorities and the wider public sector through a range of activities including: - Deploying self-assessment performance datasets and insight tools - Benchmarking activities- Developing and delivering training; foundational data skills, summary & statistics training, data engagement and story-telling- Project development and project management Show less