Jan Pupik

Experience

• 

  DP

  Jan 2000 - Jan 2004

  Programmer

  - Software development, including on-site post implementation support.- Project management and reporting for project sponsors.

• 

  DHL IT Services

  Jan 2004 - now

  Managing global team responsible for support and maintenance of infrastructure services with accountability for end to end delivery.- Cross-regional cooperation on definition and implementation of globally aligned standards.- Consolidation and transfer of service support for remote servers located around Europe.- Achieved license cost savings by redefining software deployment approach. In the role of service owner (for monitoring, backup and job automation services) responsible for 24/7 operational support. Leading international technical team. - Standardizing work procedures.- Designed and deployed new naming convention for automated tasks.- Active participation on incident, problem and change management.- Regular follow-up with vendors on open support cases. - Participated in migration of workload automation environment to new data center, subsequent support and maintenance.- Improved service request response time.- Decreased amount of reoccurring incidents by more than 50%.

  • Manager of Automation CoC – Run

    Apr 2020 - now

  • Manager of Operational Tools Team

    Apr 2010 - now

  • Team Lead

    Sept 2005 - Oct 2010

  • Technical Analyst

    Jan 2004 - Sept 2005