Jan Pupik

Jan Pupik

Programmer

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location of Jan PupikPrague, Czechia

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  • Timeline

  • About me

    Manager of Automation CoC (Run) at DHL IT Services

  • Education

    • Jihočeská univerzita v Českých Budějovicích

      1995 - 1998
      Bachelor of Science IT
    • Univerzita Hradec Králové, Fakulta informatiky a managementu

      1998 - 2001
      Master of Science IT management
  • Experience

    • DP

      Jan 2000 - Jan 2004
      Programmer

      - Software development, including on-site post implementation support.- Project management and reporting for project sponsors.

    • DHL IT Services

      Jan 2004 - now

      Managing global team responsible for support and maintenance of infrastructure services with accountability for end to end delivery.- Cross-regional cooperation on definition and implementation of globally aligned standards.- Consolidation and transfer of service support for remote servers located around Europe.- Achieved license cost savings by redefining software deployment approach. In the role of service owner (for monitoring, backup and job automation services) responsible for 24/7 operational support. Leading international technical team. - Standardizing work procedures.- Designed and deployed new naming convention for automated tasks.- Active participation on incident, problem and change management.- Regular follow-up with vendors on open support cases. - Participated in migration of workload automation environment to new data center, subsequent support and maintenance.- Improved service request response time.- Decreased amount of reoccurring incidents by more than 50%.

      • Manager of Automation CoC – Run

        Apr 2020 - now
      • Manager of Operational Tools Team

        Apr 2010 - now
      • Team Lead

        Sept 2005 - Oct 2010
      • Technical Analyst

        Jan 2004 - Sept 2005
  • Licenses & Certifications

    • IT Service Management

      ISEB
    • ITIL v3 Managers Bridge

      ISEB
    • PRINCE2 Foundation

      APMG-International
    • ITIL® Foundation Certificate in IT Service Management

      EXIN
      Sept 2015
    • Kepner Tregoe

      HP
      Feb 2014
    • Agile Project Management Foundation

      APMG International
      Feb 2025
    • UEFA Grassroots Leaders Certificate

      Football Association of the Czech Republic
      Jan 2022
  • Honors & Awards

    • Awarded to Jan Pupik
      VESPAA Award DHL In recognition of work on the migration of workload automation environment to new data center and implementation of security standards.
  • Volunteer Experience

    • Member

      Issued by Český softtenisový svaz on Jan 2012
      Český softtenisový svazAssociated with Jan Pupik