Errick L. Baldwin, M.A.

Experience

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  Biogen Idec

  Oct 2002 - Feb 2005

  Customer Support Coordinator

  Developed rapport with sales staff and business managers to ensure supply of product. Managed caseload and client accounts by using Siebel CRM software. Contacted third party insurance payers to facilitate approval for coverage of biological therapy products.Accomplishments Include: Developed and presented a presentation on “Customer Service Excellence” to team members. Promoted to Coordinator of the Southeast region including Florida, Louisiana and Texas

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  The AME Zion Church, Louisiana Conference

  Nov 2004 - now

  Pastor & Ordained Elder

  •Leading congregations toward missional and transformative ministry through pastoral leadership, •Accountable for the overall organizational health, vitality and viability of congregations•Oversaw the fiduciary administration of church assets ranging from budget development to property management by working with specialized boards and cross functional officers.• Engaging the Scripture through homiletic and interactive teaching sessions •Providing pastoral care to parishioners and pastoral leadership emphasizing holistic development Show less

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  Duke University

  May 2008 - Jul 2008

  Mentor for Duke Youth Academy

  Served as a mentor, in teams of two, leading youth from across the United States in the process of reflection, discussion and service. Accompanied the youth during lecture sessions taught by university professors. Ensured safety during recreational activities. Supervised service learning projects including nursing home visitations and domestic abuse shelters..

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  Duke University

  May 2010 - Jul 2010

  Mentor For Duke Youth Academy

  Served as a mentor, in teams of two, leading youth from across the United States in the process of reflection, discussion and service. Participated in weekly faculty wrap up and check in meetings to discuss strategies for ensuring successful student outcomes. Accompanied the youth during lecture sessions taught by university professors. Ensured safety during recreational activities. Supervised service learning projects including nursing home visitations and domestic abuse shelters..

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  Northshore Technical Community College (NTCC)

  Sept 2011 - now

  Executing strategic leadership and management of the comprehensive literacy centers and adult education opportunities across the Northshore region including adult basic education, English language acquisition/civics, and transition services for adult residents. Providing professional development opportunities for program faculty and staff. Responsible for managing multiple federal and state grants, membership on workforce and/or educational boards, co-chair of the Adult Education functional committee of the Louisiana Community and Technical College System. Show less Developing and implementing strategy to advance and expand testing operations for the college’s testing services. Maintaining contractual agreements, and training requirements for test center administrators and proctors. Engaging the general public, distance learners and students within NTCC programs to address questions regarding registering and scheduling exams at three testing locations through telephone and e-mail. Coordinating testing center efforts with campus officials, departments and community partners. Interfacing with NTCC IT departments and testing vendor IT departments to ensure internet based and computer based testing functionality. Content editor for testing services webpage on the NTCC website. Also responsible for identifying appropriate testing products, marketing and developing relationships with academia, business and industry throughout the area.Accomplishments include increasing efficiency by converting paper based testing locations to computer based testing. Expanded scope of test offerings to include industry based credentials and proctoring services for external and internal candidates. Show less Responsibilities include: Providing leadership role with a team of 2-3 instructors and paraprofessionals. Managing the site based tasks involving teaching, recruiting, retention and record keeping for the Hammond campus. Teaching adult learners from diverse backgrounds, ages and ability the academic, social and professional skills needed to obtain a High School Equivalency credential. Responsible for data management within Student Information System. Interpreting and implementing state and federal policy. Communicating with stakeholders including potential students, family members, school and college officials in person, via e-mail and telephone. Teaching Developmental Education, Medical Math and College Success courses. Additional responsibilities include serving on the Hammond Area Campus Leadership Team. Accomplishments include: • Increasing site enrollment by an average of 15 % for three fiscal years. • Tripled the number of program graduates over two fiscal years from 2014 to 2016• Co-Writer of two grants resulting in $8,000 and $10,000 award in 2015 and 2016 • Developed and delivered four professional development presentations at statewide conferences • Planning Team member of the campus-based One Day Stem Seminar which introduced STEM subjects and career pathways to adult learners from four program locations.• Coordinated team efforts for a revamped New Student Orientation process resulting in a 10% increase in student retention• Participated in local radio interviews and information spots to inform the general public about program offerings Show less

  • Director of WorkReadyU -Adult Education

    May 2018 - now

  • Testing Services Coordinator

    Sept 2016 - May 2018

  • Lead Instructor, Adult Education/WorkReady U

    Sept 2011 - Sept 2016
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  Coalition on Adult Basic Education

  Jan 2023 - Jan 2024

  SAAFE Fellow - State Advocate for Adult Education Fellowship- Louisiana

  Engaged in the advocacy of Adult Basic Education and literacy at the local, state, and national level

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  Louisiana Association for Public, Community, and Adult Education

  Nov 2024 - now

  Vice President of LAPCAE 2024- 2025

  Providing leadership, guidance, and support of the programmatic and student advocacy efforts of adult basic education, literacy, and community education throughout Louisiana.