Grace Fine

Experience

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  Crossroads and Wired Scholar Coffee Shop

  Jan 2020 - Jan 2021

  Barista and Student Manager

  - Watched over shop operations including inventory, staff management, and customer service management.- Analyzed customer satisfaction levels while making developments to improve their experiences.- Maintained cleanliness to shop and regulatory standards.- Worked on the line to make drinks and as a cashier taking orders and interacting with customers.

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  Mellow Mushroom

  Jan 2021 - May 2023

  Food Server

  - Provided quality service to tables and groups of up to 40 people.- Managed customer's and establishment's money to provide accurate received and returned amounts.- Worked efficiently in a fast-paced environment ensuring quality and timely service to achieve the goal of $1500 in food and beverage sales.

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  Wahoo's Adventures

  Mar 2021 - Sept 2021

  Raft Guide

  - Guided clients through the Watauga River (Class I-III).- Drove and loaded transport vans with trailers while entertaining and interacting with clients on the way to and from the river.

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  THE BEST CELLAR

  May 2023 - May 2024

  - Coordinated and promoted weekly specials to generate optimal revenue. - Provided exemplary customer service while paying close attention to detail in a fast-paced environment.- Managed closing shift and closing staff to make sure restaurant was up to cleanliness standards. - Managed restaurant's, customer's, and staff's money, ensuring correct amount is received and returned.- Created orders, documented and communicated special requirements, and discussed needs with kitchen personnel.- Communicate with customers and identify needs to ensure appropriate order is delivered upon request.- Present, open, and pour wine upon order per customer request. Show less

  • Social Media Coordinator

    Jan 2024 - May 2024

  • Fine Dining Server, Closing Manager, and Host

    May 2023 - May 2024
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  Untappd

  May 2024 - Jun 2024

  Business Development Intern

  - Consistently met a goal of 115 calls per day, generating qualified leads and securing meetings to expand Untappd's market presence.- Cultivated strong client relationships, ensuring satisfaction and promoting long-term partnerships through regular follow-ups and personalized service.- Proactively reached out to breweries, bars, and restaurants, successfully booking meetings and generating interest in Untappd’s platform.- Utilized CRM and Salesforce to track client interactions, manage sales pipelines, and update records, ensuring accurate and timely follow-up. Show less