Krishna Suthar

Experience

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  Diva Bhaskar, Anand Branch

  Dec 2011 - Aug 2012

  Front Office Executive

   Handled front office reception and administration duties. Answered phones, handled client’s inquiries, and did correspondence with clients. Tracked key performance metrics for the Customer Service department. Provided excellent service to all customers, including troubleshooting products and programs. Maintained the reception area clean and organized also did duties of receiving shipments, updating records, and files.

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  Zydus Hospitals

  Dec 2012 - Jan 2014

  Customer Care Officer

   Answered all specific queries politely and patiently with a smile and direct clients to other appropriate officers. Set appointments of clients with consultants and coordinated with them until the final meeting.  Done administrative and clerical tasks such as scanning and printing.  To call registered clients and promote health checkup plans.  Checked emails and pass it to specific departments as well as to read and take necessary action. Took calls, transferred calls, took messages, and kept a record of all the calls made outside the organization.  Maintained records related to the hospital as specified by the administration through the operating procedure and did an entry in computer-managed software. Entered and compiled all clients’ data for future research activities. Ensured cleanliness and hygiene in reception, consulting, and lobby area and supervised the ward boy/ayah/sweeper for the same. Show less

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  Can Immigration Services

  Dec 2015 - Apr 2019

  Administrative Assistant

   Prepared, compiled and sorted documents for data entry and entered data from source documents into a prescribed computer database, files and forms. To handle registered customers on the telephone and solve their queries with one call resolution. To take calls for answers to questions of company services and registrations process.  Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations. Identifying opportunities to suggest alternative services to customers that had better suit their needs to contribute to customer retention.Answering calls and taking messages.  Did official correspondence with universities, colleges, and clients by various modes and report to higher authority and take necessary actions.  Prepared client datasheets, collected their documents hard copies and soft copies and maintained their files in computer for further process. Fixed appointments of clients with the manager and keep synchronization between clients and company.  Prepared list of required things for office purpose, put order of required stationary items, and maintained their records. Arranged for traveling for clients and employees as well as higher authority for local and foreign visits and set a reminder call for the same.  Was Responsible for preparing minutes of meeting held every week about the status of the clients work progress and further expansion of business. Show less

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  NTT DATA Services

  Jul 2019 - Mar 2020

  Call Center Associate

   To interface with Claims Department, Enrollment Dept., Network Management, Pharmacy, Behavioral Health and other internal departments to provide Service Excellence to our customers Managing and navigating multiple systems proficiently. Maintaining a positive and professional level of service to the customers while always protecting the confidentiality of information. To support consistently to our client's approach to Service Excellence by adhering to established department and company standards for all work-related functions To handle providers’ calls regarding claim finalization status and transferring the call to concern department. To explain the denial reason on claim and guide further for appeal process. Show less

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  Troy Life & Fire Safety Ltd.

  Mar 2020 - Jan 2021

  Administrative Assistant

   Carried all administrative duties for Fire Inspection Company – commercial spaces, offices, residential buildings, hospitals. Administered fire inspection reports created by technicians Data entry on company database with inspection reports details Filing of paper and electronic records on customers and fire inspections Managed email and telephone communications Prepared mail and currier mail Prepared and printed fire inspection certificates and mailed to clients Ensured all fire inspection report information is complete, accurate and registered in company database Scheduled fire inspections using scheduling software Communicated with technicians and clients about inspection schedules Show less

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  Brycon Construction Limited

  Feb 2021 - Apr 2022

  Administrative Clerk

  Answered multi-line phone system and transferred callers to appropriate department or staff member.Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.Sorted, opened, and routed mail and deliveries to meet business requirements.Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.Arranged meetings and appointments and updated records to assist management.Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.Managed daily mail distribution for both internal employees and external customers or clients.Input data into spreadsheets and databases.Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.Entered data into system and updated customer contacts with information to keep records current. Show less

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  Brycon Construction Limited

  Jan 2024 - now

  Human Resources Administrator

  Providing support and addressing a wide range of requests, grievances, and questions about payroll operations from banks, former workers, governments Office, and employees.Distributing all payroll documentation and information to the manager. Ensures information is complete, consulting with employees regarding discrepancies.Maintaining and updating forms and information, including, banking information, an electronic personal action form, TD1 and TD1NS details, updates to biographical information, and work permits of seventy-nine employees. Coordinating new hire orientations and providing onboarding and training for new employees Line up with ADP WFN portal access. Managing employee data in local drive and ADP Cloud and setting privacy levels to keep employee data confidential as per organizational privacy policies.Collaborating with managers to identify and address employee relations issues. Improved office efficiency by effectively managing internal communications and correspondence.Pre-screening resumes before sending them to corporate hiring managers for consideration. Posting various Jobs on Indeed and other recruiting platforms as required. Show less