Ravikumar V

Experience

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  HCL Technologies

  Dec 2006 - Sept 2009

  Senior Technical Support Officer

  Assisted AT&T, British Telecom ISP users as a Sr. Technical Support OfficerGood Team player, maintained high success rate of FCR, AHT, ProductivityGrabbed many client appreciations every month/review.Promoted to Senior level soon after completing 1 year within the Organization.

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  Sutherland Global Services Ltd

  Oct 2009 - Sept 2010

  Senior Technical Support Executive

  Assisted Microsoft & Norton/Symantec Applications client as a Sr. Technical Support ExecutiveGood Team player, maintained high success rate of FCR, AHT, ProductivityGrabbed many client appreciations every month/review.

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  Sutherland Healthcare Solutions

  Dec 2010 - Apr 2023

  Worked for Allscripts client as an Implementation Consultant for Touchworks EHR Application and as Project Manager for Server Build and Pro-Deconversion ProjectsGained client’s trust and I was chosen as the point of contact for any high-level clients engagements or escalations. Go to person for Onshore/Offshore teams for any assistance with the Implementation or Project ManagementAssisted clients with their Meaningful Use implementations for Stage 1, 2 & 3. Also EPCS, ePA, eAuth implementations. Show less

  • Sr. Associate Manager/Project Manager/Service Delivery Manager

    Dec 2010 - Apr 2023

  • Senior Associate Manager

    Dec 2010 - Apr 2023
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  Insightsoftware

  Apr 2023 - now

  Associate Manager / Project Manager

  Working as a Project Manager for FinTech reporting tools like Spreadsheet Server, Hubble, BizView and Angles Professional.Defining and Establishing KPIs, clear goals and objectives to focus the team on achieving superior results.Providing coaching, training, and feedback to improve direct report’s performance on a daily basis.Track, analyze, and leverage Productivity, Utilization, Project Closures and NPS results.Collaborating with internal and external stakeholders on regular basis. Show less