Ngoc Phan

Experience

• 

  Breakthrough Power Corporation

  Mar 2012 - Mar 2014

  • Planned, executed and managed Sale and Marketing operations to acquire sales lead; organized 70 sale workshops with 2220 attendants and 1000 closed cases • Conducted training need assessments; managed groups of 5-8 students; monitored weekly progress during 2-month follow-up period; provided 1-on-1coaching session when needed• Hosted & facilitated educational games/activities for more than 40 seminars and workshops

  • Business Developer

    Apr 2013 - Mar 2014

  • Assistant Coach

    Mar 2012 - Mar 2013
• 

  TOXBadge

  Mar 2014 - Mar 2015

  Business Development & Operation Manager

  TOXBadge is an online ecosystem for educational institutions to issue and for students to receive electronic certificates, and for enterprises to recruit quality talents with endorsed competencies• Developed and refined business models & sale schemes• Conducted market surveys (3000 respondents) and focus group interviews and usability testing, and product ideation workshops• Supervised business operation works including accounting, HR• Achievements: 3 championships in business competitions with $16,000 investment & prize Show less

• 

  GEEK Up

  Mar 2016 - Feb 2018

  Business Developer & Product Executive

  Product Owner:• Conveyed strategy analysis (business, market and competitor analysis) using Value Proposition Design and User Centered Design method and defined product roadmap• Executed interface analysis & domain expert interview; worked with UX/UI designers and developers for prototype and technical proposals• Verified requirement with the business sponsor on weekly basis• Created product backlog items (PBI) in form of User Stories, managed product backlog & hosted backlog refinement sessions• Closely collaborated with development team and designers, in both offline daily stand-ups and online Taiga, InVision and Marvel apps• Quickly adapted to change requests from clients by doing impact analysis, consultation and product backlog reprioritizationBusiness Developer:• Handled pre-sale bids by clarifying business needs, performing functional decomposition, making feature breakdowns and quotations, following up with leads, presenting proposals; closed several contracts that value from $35.000 to $75.000• Led and supervised external communication (client visits, trade missions) and internal communication (team building activities, training programs...) Show less

• 

  NashTech

  Jan 2018 - Jun 2021

  Senior Business Analyst

  • Typically worked on large and complex enterprise application software (EAS) in both reengineering and build-from-scratch project types, including a total digital transformation on microservices architecture• Adopted business and technical domain knowledge quickly, using plenty of techniques (document & interface analysis, SWOT, ERD, business process & workflow modeling, functional decomposition...)• Elicited project relevant requirements and business rules using various techniques (interviews, workshops, brainstorming, mock-up and prototyping...)• Organized and documented requirements in accordance with industry standards (Use Case, User Story, SRS, Data Dictionary), maintained documentation via established tools (such as JIRA, Confluence and TFS), and managed the review and approval of requirements• Managed product backlogs and sprint backlogs, run reprioritization sessions together with business counterpart from client side, hosted refinement session with technical team to transfer requirements• Reviewed test plan & test cases prior to testing. Monitored testing• Experienced producing detailed wire frames, process flows using industry standard tools (Axure, Visio, or a similar program) and manipulating data using MySQL/PostgreSQL queries• Acted as Project Manager/Scrum master in scope negotiation, change request management, sprint planning, sprint retrospective...• Defined, aligned with client-side managements & established way-of- working process and requirement management procedures• Coached and mentored associate business analysts and other team members Show less

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  SAI Digital

  Jul 2021 - Oct 2022

  Product Owner
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  NAB

  Oct 2022 - now

  Product Owner