Khagendra Patra

Experience

• 

  BSA Logistics

  Jun 2003 - Aug 2005

  Back Office Executive

  Ensuring on time service Delivery (Achieving Turn Around Time).Prepare daily basis chq & cash annex. & report to our clients on daily basis.Prepare various MIS(Delivery status ,Collection Tracker & Productivity) .Solve all queries of our customers thru telephonic & also by mail.Maintaining attendance & salary sheet for outsource executives.

• 

  Citi

  Sept 2005 - Jul 2007

  Sales Support Executive

  • Grid updating on monthly basis for Personal Loan.• Vendor bills & SFs ( Expenses ) tracking on daily basis & sent them • XPU for processing.• Prepare various MIS like:- Branch Master, COA, Bill Tracker, SF • Tracker, Productivity, • Coordination with branches through mail & solve their problems.• Checking all documents before processing the bills & SFs.• Maintain process as per agreed quality control and TAT• Chq dispatch to branches thru courier on daily basis.• Coordination with other support departments for smooth flow of • activity.• Provide Fresher Training ( Dedupe match, FCU Checking & CPV ) .• Handle Vendor queries & solve their problems thru mails & phones. Show less

• 

  Quick Financial Services Pvt. Ltd.

  Aug 2007 - Jul 2009

  Collection

  Handle the team of SIM delivery ( Airtel ) & payment collection of CITI Financial.Prepare daily basis collection tracker received through Chq & Cash .Handling the Cash collected by FE on daily basis.Audit the payment collection receipt books of Airtel & CITI Financial.First level audit done by me that improve the quality & accuracy and customer got the full resolution within TAT.Give training to sales executive to improve the productivity.Ensuring on time service of delivery (Achieving Turn Around Time).Updating the feedback of visit cases and complaints in the software(ECRM) Show less

• 

  Airtel

  Jan 2009 - now

  • Handling the collection of SAARC accounts and ensure timely collection of 0-30, 0-60and Risk and BD (90%) as per AOP.• Timely sharing SOA and Invoices to ensure collection on time• 100% signed off reconciled accounts/ issues identified and in process of clean up in 60 days.• Managing Bank guarantee and LC received from customers to secure the overdue payment and ensure timely renewal if any.• Reconciliation of receivable and payables and reconciliation of accounts.• Reconciliation & Balance confirmation with customers on regular intervals.• Managing BG/LC timely manner and ensuring renewals on time. • Dispute resolution on time by providing the CDRs, CAF to customers on basis of their requirement and fix the issue in internal system to avoid ongoing issue as per FDOA process.• Ensuring minimal provisions for Bad Debts and recovery from W/off Customers.• Timely posting payments on right accounts and invoices on basis of payment advise.• Focusing on customer queries and ensure issue has properly addressed within TAT to the Customer’s satisfaction.• Baring and unbarring services due to non-payment as per credit limit.• Follow up with internal team for timely payment of payable customers.• Handling Internal audit queries and sharing required data to avoid any compliance issue. Show less • First time right billing to customer and customize as per customer requirement.• Ensure timely bill delivery through all modes to enable collection on time.• Timely resolution of disputes along with corrective action to eliminate future occurrence of same issue.• VC deals management along with cost and revenue provision on monthly basis• Rate management and configuration in system on time• Suspense CDRs reconciliation and fix the issue to avoid billing impact and disputes• Sending deviation to SAM and MM to avoid manual impact or billing dispute• Providing/analyzing data to/for internal customers as per requirement.• To coordinate and fix the issue with RA & IT if found in our pre-bill check.• Circulate Bill / Invoice delivery status reports to all internal stake holders for timely settlement of account.• Disconnection’s credit notes / Discount vouchers post in system as per financial process to avoid delay in collection.• Various MIS’s for performance measurement • To initiate and implement process for billing with respect to customer requirement.• To achieve and maintain Quality of Services parameter for regulatory compliance and Audit. Show less

  • Assistant Manager in Data Collection

    Dec 2020 - now

  • Asst. Manager

    Jun 2015 - Nov 2020

  • Sr. Executive

    Aug 2011 - May 2015

  • Executive

    Jan 2009 - Aug 2011