Hassen Hafiz

Experience

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  Clifton Cafe, LLC

  Oct 2014 - Apr 2016

  Host

  Worked extensively in Restaurant operations to provide the best experience for consumers and co-workers. Set tables for customers in advance for reservations or prior to seating the party to allow for a smooth transition to the table from the Hostess station. Arranged the flexible portions of the Restaurant to accommodate parties of different shapes and sizes. Manned Cashier station for to go orders to ease Restaraunt flow. Used Micros Restaraunt System to place orders, customize requests, and handle transactions. Show less

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  Peterson's Ice Cream Depot

  May 2015 - Aug 2016

  Shop Manager

  I sold many different products to many consumers with diverse preferences. In addition, I provided samples and in-depth explanations to provide the best consumer experience. Answered questions over the phone to provide solutions to customer concerns and relayed pertinent information to the proper chain of command. Up sold menu items to increase profitability throughout the business. I did this by showing consumers all the different thigs the shop has to offer. Training new employees is a very important and rigerous task at Peterson's, new employees must be well versed in the shop, kitchen, and in taking customer orders. I Readied new employees for the job environment and responsibilities to increase workplace efficiency. Showing the new employees the best possible way to complete tasks has allowed for the consumers to recieve products in a timely fasion. In addition to training employees, as a manager I was able to learn how to operate machinery. I used differed machines to Prepare and create hard ice cream using industrial appliances. I presented ideas in the business to inspire the creation of an Ice Cream flavor. Show less

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  VCU USC&A Event Services

  Aug 2017 - May 2018

  Assistant Student Manager

  I enjoy working in facility operations management; it is a proud strength of mine. I ensure the facility is in optimal condition by communicating issues to proper authorities. This includes but does not limit to; sending emails, maintenance requests, and small fixes. Additionally, I am responsible for preparing event spaces by placing and aligning tables and chairs to specifically requested layouts. These layouts are submitted through an extensive scheduling service. I am securing the building by locking/Unlocking multiple entrances and clearing the building at closing times. By working with the manager, we ensure that the building has reached a vacancy at the time of closing for the safety of other employees and occupants the next day. I am connecting and Interacting Students and Faculty to proper event spaces and departments. I work with a telecommunications system to transfer calls to hundreds of University departments, assisting in locating solutions for University members. Promoted From Facilities Assistant in February 2018 Show less

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  Virginia Commonwealth University - School of Business

  Oct 2017 - Aug 2018

  Event Coordinator

  Working extensively to plan events that engage students and increase awareness of the department. Furthermore, I work to develop the department using marketing and targeting strategies. Planning events that further and develop individual students is another responsibility of my position. I am working to plan a summit where students can learn the importance of data analytics and supply chain management.

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  The Commons at VCU

  May 2018 - May 2020

  Facilities Manager

  The primary responsibility of a Student Manager is operating three facilities. We are responsible for over 150,000 square feet of public facility with a fantastic team. Some operational duties include; event set up, maintenance, and special projects. Secondly, Student Managers manage a team of 40 students who work as Information Assistants or Facility Assistants. These individuals report to the student manager on shift for any concerns they may have. During event setups, the Facility Assistants and I will go up to one of our eleven event spaces and change them over when appropriate. Student Managers are responsible for effectively communicating what tasks must be complete for the set up in addition to equally delegating the work amongst all team members. Information Assistants are responsible for running our Information Center and being a friendly first face to many of our visitors. They help troubleshoot with event clients, answer phones, direct individuals, and disperse resources. Whenever an Information Assistant gets stuck on a problem or cannot solve it by themselves, they call the Student Manager on duty to finish it up. For example, if a client needs an extra two tables, the information assistant cannot leave the desk and will alert the Student Manager of the Client's needs.Facility maintenance is essential as it closely relates to the safety of all occupants. Lighting in hallways, stairwells, and exits is necessary, especially in an emergency. Student Managers and Facility Assistants are always keeping an eye out for potential threats to occupant safety. Doors should be equally accessible with functioning motors; doors should not require excessive force to open without obstruction. We can also apply some quick fixes usually with duct tape or tightening a screw. Lastly, we suggest preventative maintenance of equipment and the facility. All of our requests are sent to our supervisor, who submits the official application into the University's system. Show less

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  Cintas

  Aug 2020 - Jul 2021

  Management Trainee

  • Critical trainee for all location operation sectors; warehouse, service, training, and sales• Develop skills to strengthen leadership and management skills throughout each rotation• Implement and execute various projects designed to increase efficiency and streamline processes• Utilize SAP software to manage business functions and identify trends in target markets

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  Clarabridge

  Aug 2021 - Oct 2021

  Associate Business Consultant

  Clarabridge acquired by Qualtrics in October, 2021.

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  Qualtrics

  Oct 2021 - Mar 2022

  Specialist, Technical Account Manager

  • Apply advanced data analytics to create and deliver data modeling strategies & dashboards based on customer experience surveys, web-scraping, and call data by incorporating and developing Artificial Intelligence, Machine Learning, Natural Language Processing and Understanding, and data visualization• Present quantitative and qualitative insights to internal and external C-Suite, Managers, & Consultantteams through weekly calls and on-site presentations to understand industry challenges. Leadenablement sessions to clients and peer Clarabridge consultants on Customer Experience Management• Consult with clients to design, define, and modify insight analysis studies leveraging clients’ qualitativeand quantitative data Show less

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  Yext

  Mar 2022 - Feb 2023

  Associate Technical Engagement Manager

  • Managed 10-15 projects simultaneously of approximately 230 monthly Managed Services hours• Leveraged internal and external resources to balance competing priorities, develop timelines,communicate client expectations, and deliver 95% of projects on time and within budget• Worked cross-functionally with over seven different teams consisting of UI designers, consultingengineers, sales engineers, product managers, support specialists, recruiters, data scientists, and others• Improved a $5.2M annual book of business, including implementation and enhancement of custom Web Pages, Enterprise Search, ETL, and Data projects• Built and maintained client relationships across 14 accounts to support and enhance account product offeringsWorked with Employee Resource Groups to bring inclusion and belonging Initiatives to all Yext Employees. Some initiatives focused inclusion on Disabilities & chronic conditions, the LGBTQIA+ community, multi-cultural backgrounds, people of color, and more. Show less