Casey K.

Experience

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  McDonald's Corporation

  Apr 1994 - Aug 1997

  Assistant Manager
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  Einstein Noah Restaurant Group, Inc.

  Jan 1997 - Jan 2006

  District Manager

  I managed change of field operations and financial controllables of 14 restaurants.• Developed General Managers to best in company P&L execution. Each General Manager was able to achieve quarterly bonus for eight consecutive quarters.• Achieved 12% sales growth in 2005 and 2006 with 13,000-transaction increase YOY, while the industry trend was negative.• Each restaurant-achieved best in company COGS, comparison to theoretical food cost within three tenths of a percent.• Developed local catering program with annual sales over $300 thousand.• Grand opened a new restaurant location in Lincolnshire, IL.• Developed and promoted 3 General Managers, 14 Assistant Managers, 1 Human Resource Manager and 1 District Manager. Show less

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  ZAP Express Inc.

  Mar 1997 - Apr 1999

  Dispatch Supervisor

  Logistics Operations Manager for long and short haul small transportation company.

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  Target

  Jan 2006 - Jan 2008

  Store Team Leader

  • Streamlined processes to reduce inefficiency and increase productivity from 126splh to 180splh by end of the first year. • Lead one of the Ultra High Risk (high level adversity, complexity and diversity) stores in the Target chain to 98% leadership engagement and 90% team member engagement, which lead to a reduced hourly turnover by 30% in 2008. • Achieved operational excellence and became the market technical training store for logistics, food operations, human resources and customer service/relations. • Developed 1 Store Manager and 1 District Asset Protection Leader. Show less

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  Walmart

  Jan 2008 - Jan 2012

  General Manager

  • Opened a new prototype Supercenter in Hammond, IN.• Grew annual revenues by approximately 4.5% for three consecutive years. • Increased productivity from approximately 85splh to 155splh and reduced wages from 13.4% to 8.8%.• Reduced annual shrink for three consecutive years from 1.3% to less than .5%.• Reduced safety accidents by 40% resulting in over $1 million contribution to the bottom line. • Exported talent to several markets by developing and promoting 1 store manager, 4 co-managers, 8 assistant managers and over 40 department managers. • Reduced turnover by 25% .• Increased credit sales by over $3 million for the fiscal 2010. Show less

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  PetSmart

  Jan 2012 - Jan 2015

  General Manager

  Supervised a team of 50 direct reports. Exceeded talent development and financial goals of Core Retail, Salon, and Hotel business units.

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  The TJX Companies, Inc.

  Jan 2015 - Jan 2018

  General Manager

  Aligned store objectives with broader organizational goals by overseeing store operations and change management. Led and developed a team of Assistant Store Managers, Department Supervisors, and Associates to attain profitable sales. Delivered customer service that exceeded organizational expectations.

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  Real People Realty

  Jan 2016 - Jan 2020

  Real Estate Broker
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  SMS Assist, L.L.C.

  Jan 2018 - Jan 2020

  Director Of Operations, Customer Experience

  Facility Maintenance & Multi-site Property Management for Retail, Banking, Food Service, Residential and Health Care industries.Directed strategic and tactical execution in the following scopes of operations:- Residential & Commercial Dispatch & Customer Experience Support- After Business Hours Residential & Commercial Call Center Operations Management - Residential Client Relationship Management - Business Analytics, Process Innovation, Implementation & Outsourcing- Short & Long Term Operations Strategy- Recruiting & Talent Development Show less

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  Guidepoint

  Jan 2020 - now

  Business Consultant
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  JRE Referral Network

  Jan 2020 - now

  Real Estate Broker
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  Northwestern Medicine Lake Forest Hospital

  Jan 2020 - now

  Registered Nurse