Jia M.

Experience

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  Walnut Chinese Language Center

  Jun 2010 - Sept 2011

  Teacher

  • Independently taught English, math, and Martial Arts in a classroom setting with more than 20 students with ages ranging from 4-14.• Facilitated and answered inquiries from face-to-face interactions with parents or through phone calls.• Addressed various clerical tasks from filing student homework and grading time sensitive assignments to daily preparation of binders of assignments for over 50 students.• Assisted in organization field trips and other activities for students to ensure satisfaction of both student and parent needs. Show less

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  UC Davis

  Jan 2012 - Mar 2012

  Laboratory Assistant

  Agroecology Lab - Biochar Research• Analyzed and recorded various samples of soil for pH, nitrate, and ammonium quantification.• Independently prepared and processed samples for various chemical and physical experiments with the practice of laboratory protocol.• Maintained catheters and other necessary laboratory equipment

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  UC Davis

  May 2013 - Sept 2015

  The Center for Plant Diversity• Geo-reference locations thousands of plant species using Berkeley Mapper, archived maps, and online map outlets.• Assist in establishing a virtual database of over 3000 plant specimens through digitization.• Train two groups of newly hired employees in various different responsibilities and duties.• Independently practice the use of laboratory devices and maintain supplies to mount specimens.• Assist in data entry of hundreds of plant specimens in the database using Access.• File and organize specimens into archival collections room consisting of thousands of samples. Show less

  • Laboratory Assistant

    Sept 2011 - Sept 2015

  • Surveyor

    May 2013 - May 2013
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  U.S. Department of Energy

  Jun 2013 - Aug 2013

  Research and Data Analyst Intern

  Energy Efficiency and Renewable Energies DivisionFuel Cells Manufacturing R&D Program• Analyzed and wrote fact sheets for fuel cell manufacturing projects dated from 2012-2013 fuel.• Developed and designed current website skeleton for the office’s Manufacturing R&D page.• Projected possible markets for the use of fuel cells technology within the next 7 years.• Utilized various search engines to compile a range of key decisions makers for energy efficiency-related events• Promoted and assisted management in the commercialization of fuel cells through the use of producing literature and help advocacy presentations using PowerPoint and Excel spreadsheets.• Assisted in organizing over 50 key decision makers within the education and business fields of energy development. Show less

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  Sierra Club

  Aug 2013 - Aug 2013

  Data Analyst Intern

  • Wrote and drafted staff memos on anthropogenic effects pertinent to the Washington DC Metropolitan area.• Analyzed major coal and electric energy usage in Virginia-Washington DC-Maryland area. • Updated membership contact list consisting of hundreds of members

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  ReLeaf Sacramento

  Jan 2014 - Mar 2014

  Research Assistant

  • Researched and analyzed green rooftop economic feasibility and carbon reports to prospective developers.• Advocated green rooftop development in Sacramento Downtown area.• Developed and coordinated with designer for green rooftop sketch samples.

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  JReyes' Shoppe

  May 2014 - Jun 2014

  Marketing Coordinator

  • Volunteered to assist the initial steps of a start-up business, primarily marketing by utilizing popular online mediums and stores.• Researched feasibility and setup of multiple online outlets for target audience. • Served as a coordinator for a start-up business marketing to local consumers utilizing all forms of social media.• Developed a model for domestic target market expansion within the United States.• Drafted initial financial balance sheet to ensure maximum profitability.• Filled and purchased supplies for smooth operations of supply chain. Show less

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  Sacramento County Department of Community Development

  Jul 2014 - Oct 2015

  Planning and Environmental Review Intern

  • Project coordinator for the Annual County General Plan Update for citizens and County Board of Directors.• Review land parcel information to address citizen inquiries to ensure compliance with County ordinances.• Assist in drafting Conservation Plan, CEQA, and other time sensitive government documents.• Assisted in drafting the South Sacramento Habitat Conservation Plan and the Environmental Impact Report for a military installation.• Aid senior level staff members with providing up-to-date technical information and other governmental services.• Resolved non-routine problems, questions, and inquiries and directed the most complex situations to the appropriate persons.• Assist Long Range Planning Team in researching and cross-referencing County General Plan Measures, conduct field studies with senior members, and drafting new General Plan Measures.• Completed CEQA Exemption notices and Preliminary Environmental Scoping report for Environmental Review staff.• Close out Mitigation Monitoring and Reporting Program (MMRP) files and draft Private Project Completion Certificates. Show less

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  Google

  Dec 2015 - May 2016

  Content Review Analyst (Contract)

  • Performed a variety of policy reviews for client's production line, including QA support, quick turn-around reviews, and critical thinking.• Took action on non-compliant products to ensure optimal quality and protect the client's brand name.• Took escalated action on scam, fraudulent, and spam applications and their developers.• Mastered policy knowledge to ensure high-quality products, measured by volume and speed metrics.• Maintained client's specialized products through the mastery of second-tier policy.• Quality checked products at a second-tier level to maintain value and integrity of the workflow. Show less

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  University of California, San Francisco

  May 2016 - Jun 2017

  Ergonomics Program Coordinator (Contract)

  • Triage various ergonomic and work-related injuries for multiple campuses in San Francisco, Sacramento, and Oakland.• Ensured client and customer support and scheduled appointments for a workforce of 18,000 employees. • Managed timelines, calendars, and deadlines for colleagues to ensure a streamlined workflow. • Triaged various ergonomic and work-related injuries for all UCSF campuses throughout the Northern California Area, which consisted of confidential information and high-level personnel. • Conducted chair-fittings for specialized equipment requested by clients.• Beta tested specialized ergonomic software products.• Managed and facilitated training modules and compiled statistical data.• Guest lectured classes for student physical therapists about best ergonomics practices.• Shadowed other ergonomic elevators during ergonomic evaluations, identified problem areas, and provided insight on solutions. • Designed and formatted UCSF official forms and documents, PowerPoint slides, and TED Talk presentation. • Calculated and measured metrics of clients worked with including; financial reimbursement and ergonomic evaluations.• Drafted Standard Operating Procedures for the ergonomics program. • Troubleshoot all technical and IT related issues for the department program.• Trained UCSF department and staff of health and safety inspectors on ergonomic practices. • Mentored and trained an intern as a program coordinator. Show less

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  Twitter

  Jun 2017 - Apr 2018

  Ad Operations Support Specialist (Contract)

  • Point of contact of support for over 35 different Twitter Global Sales Team by translating complex issues into clear and concise solutions. • Developed extensive expertise of Twitter Ad products, processes, fulfilling budgetary and credit requirements, correctly escalating internal issues, and managing JIRA escalations. • Utilized Salesforce, JIRA, and other internal programs to resolve internal sales and advertisement issues, with respect to engineering and legal teams and program and product managers. • Ensured quality and policy compliance for thousands of global video, image, website, and text advertisements to maintain company and product integrity. • Reviewed and took action on fraudulent spam and scam advertisements on the Twitter platform.• Reported and identified spam trends while working is cross-functional teams to help develop proactive and retroactive policies. • Improved SOPs and upgraded current tools to increase the efficiency of workflow processes.• Scheduled and trained new employees for all the above responsibilities. Show less

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  Monster

  Apr 2018 - Sept 2019

  Product Specialist

  Lead subject expert on recruiting products within the Monster organization.• Main point-of-contact for customer retention and up-selling for the sales team and on-boarding.• Compiled and analyzed large data sets to summarize trends to improve customer usage and engagement.• Worked cross-functionally across all teams (engineering, product, sales, and implementation) to refinecompany-wide communication, product improvements, and product scaling.• Diagnosed and troubleshot escalated inquiries by providing quality customer service support for clients.• Trained and managed 3rd party vendors to work cohesively with the product specialist team. Show less

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  Canto

  Sept 2019 - now

  • Synthesizing product utilization data to determine priority of product and feature updates driving core and extension product roadmaps. • Analyzing and monitoring user trends and insights to provide feedback for product managers to refine the product roadmap. • Establishing North Star Metric and KPIs for product managers to achieve their goals. • Developing company-wide standard product user personas.• Drafting user requirements and user stories for the UX team to model and design for.• Lead on designing and implementing NPS while averaging a score of 35.• Generate user reports and NPS scores and present findings to ELT and C-level staff. • Indexing qualitative data from user surveys.• Collaborating with the UX team by drafting scripts, recruiting participants, and conducting moderated and unmoderated interviews which reduced recruiting turnaround time. • Lead Scrum ceremonies and refine development backlog in place of the product managers. Show less

  • Product Analyst 1

    Feb 2023 - now

  • User Experience Researcher

    Dec 2020 - now

  • Principal Product Specialist

    Sept 2019 - now