Abdullah Kandiel

Experience

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  BOGOPLUS

  Mar 2012 - Mar 2013

  Telesales Representative

  •Contact potential or existing customers to inform them about a product or service using scripts.•Inform customers about all products in the company, their uses and benefits•Handle grievances to preserve the company’s reputation.•Go the “extra mile” to meet sales quota and facilitate future sales.

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  Zööba

  Mar 2013 - Mar 2020

  • Provide help and advice to customers using your organization's products or services.• Communicate courteously with customers by telephone, email, letter and face-to-face to handle escalated complains to reach customer satisfaction .• Handling Social Media Platforms Complains and Inquiries.• Investigate and solving customers' problems, which may be complex or long-standing problemsthat have been passed on by customer service assistants.• Keep accurate records of discussions or correspondence with customers.• Analyze statistics or other data to determine the level of customer service your organization isproviding.• Draft reports analyzing the customer service that your organization provides.• Professional in using Excel, pivot tables, data cleansing , data visualization.• Develop feedback or complaints procedures for customers to use.• Improve customer service procedures and policies.• Conduct standards meeting with other managers to discuss possible improvements to customerservice.• Achieving B TO B and B to C sales target.• Train staff to deliver a high standard of customer service.• Making quarter vision and mission targeting.• Learn about the organization's products or services and keeping up to date with changes.• Keep ahead of developments in customer service by reading relevant journals, going to meetings Show less • Provide help and advice to customers using your organization's products or services.• Communicate courteously with customers by telephone, email, letter and face-to-face.• Handling Social Media Platforms Complains and Inquiries.• Investigate and solving customers' problems, which may be complex or long-standing problemsthat have been passed on by customer service assistants.• Develop feedback or complaints procedures for customers to use.• Improve customer service procedures and policies.• Conduct standards meeting with other managers to discuss possible improvements to customerservice.• Achieving sales target.• Learn about the organization's products or services and keeping up to date with changes. Show less

  • Customer Relationship Manager Assistant

    Mar 2019 - Mar 2020

  • Customer Relationship Management Senior Team Lead

    Feb 2018 - Mar 2019

  • Customer Relationship Management Team Lead

    Jan 2017 - Feb 2018

  • Customer Service Representative

    Mar 2013 - Jan 2017
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  Freelancer.com

  Dec 2019 - Jan 2023

  Business Data Analyst

  Freelancer Specializing in Data Analytics includes Advance Excel, Spreadsheets, Data Cleansing, Reporting, Visualization and Exploratory Data Analysis.

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  Qandil Property Agency

  Oct 2021 - now

  Founder

  Responsibilities:- Spearheaded the establishment and growth of a Qandil Propery Agency brokerage firm, overseeing all aspects of operations from initial concept to market leadership.- Developed and implemented the company's strategic vision, business plans, and marketing strategies, aligning them with market trends and opportunities.- Recruited, trained, and managed a high-performing team of real estate agents, fostering a culture of excellence, collaboration, and professional development.- Cultivated and maintained strong relationships with key stakeholders, including clients, top tier developers, and local & foreign investors.- Oversaw all brokerage activities, ensuring compliance with legal and ethical standards, while maximizing profitability and client satisfaction.- Monitored market dynamics, identified emerging trends, and adapted business strategies to maintain a competitive edge.Achievements:- Successfully launched and scaled a real estate brokerage firm in a competitive market, achieving significant year-over-year growth in revenue.- Built a high-performing team of real estate agents, recognized for their expertise, professionalism, and commitment to client service.- Developed and implemented innovative marketing strategies that generated strong leads and increased brand awareness.- Achieved exceptional client satisfaction, earning a reputation for integrity, transparency, and results-oriented service.- Successfully navigated complex regulatory and legal landscapes, ensuring full compliance and mitigating potential risks.Additionally:- Proven ability to identify and capitalize on emerging market opportunities, driving business growth and profitability.- Strong leadership, communication, and interpersonal skills, with a demonstrated ability to motivate and inspire teams.- Deep understanding of the Egyptian real estate market, including its unique dynamics, challenges, and opportunities in both new and old markets. Show less